Job summary
Job post source
This job is directly from Deel
Job overview
The Customer Success Advocate at Deel supports APAC clients by building strong customer relationships and driving long-term revenue growth through strategic guidance and advocacy.
Responsibilities and impact
The role involves managing a high volume of small spend accounts, handling customer escalations, providing day-to-day customer support, identifying churn risks, collecting product feedback, coordinating internal responses, and promoting platform feature adoption to improve retention.
Compensation and benefits
The position offers competitive pay with stock grant opportunities, scalable benefits, remote work flexibility, and additional perks depending on employment status and location.
Experience and skills
Candidates should have 0-2+ years in customer-facing roles such as support or customer success, be data savvy, productive, calm under pressure, motivated, and have a strong analytical foundation; Gainsight experience is a plus.
Career development
Working at Deel provides a career accelerator opportunity with exposure to complex challenges in a fast-growing SaaS company, fostering leadership in global work transformation.
Work environment and culture
Deel values diversity, inclusivity, continuous learning, innovation, and offers a highly collaborative, high-performance team environment with remote work options.
Company information
Deel is a leading global payroll and HR platform supporting teams in 150+ countries, recognized for rapid growth, innovation, and high customer satisfaction with a diverse workforce of 6,000 employees worldwide.
Job location and travel
The role is based in the APAC region with flexible remote work options and optional access to WeWork spaces.
Application process
Applicants communicate via Deel-specific emails and can request accommodations during recruitment; the company uses Covey for hiring assessments in compliance with relevant regulations.
Unique job features
The job offers unique opportunities to work with AI-powered HR and payroll tools in a fast-growing SaaS environment focused on global workforce solutions.
Company overview
Deel is a global payroll and compliance platform that simplifies hiring and payments for remote teams. They make money by charging a fee for their services, which include payroll management, compliance with local labor laws, and contractor payments. Founded in 2018, Deel has rapidly grown, securing significant funding and expanding its services to over 150 countries. Their innovative approach helps companies navigate the complexities of international hiring, making them a key player in the remote work revolution.
How to land this job
Tailor your resume to highlight your customer-facing experience, ability to manage high volumes of accounts, and skills in handling escalations and bulk client communications, as these are central to the Customer Success Advocate role at Deel.
Emphasize your analytical skills and comfort with data, showcasing your ability to draw insights quickly and make actionable recommendations, even if not an expert in SQL, since the role values quantitative savvy.
Apply through multiple channels including Deel's corporate careers page and LinkedIn to maximize your chances of being noticed for this role.
Connect with current Customer Success or Client Relations team members at Deel on LinkedIn to inquire about the role; use ice breakers like commenting on Deel’s rapid growth, recent awards, or their work in global payroll innovation to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer success,' 'account management,' 'data analysis,' 'client escalations,' and 'product feedback' to ensure your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application channels, and find LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and follow-ups.
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