Job summary
Job post source
This job is directly from Scotiabank
Job overview
The Analyst, Systems role at Scotiabank supports the U.S. IT Infrastructure Department, ensuring delivery of IT support services that enable front-office trading, sales, and back-office operations within the bank's Global Banking and Markets division.
Responsibilities and impact
The role involves providing end-user support for Windows, Office 365, VPN, and hardware, troubleshooting technical issues, managing tickets in Service Now, supporting various bank functions including Investment Banking and Compliance, and ensuring compliance with regulations and internal policies.
Compensation and benefits
The salary range is $58,990 to $109,650, with actual pay based on experience and skills. Benefits include flexible programs supporting family, financial, physical, mental, and social health needs.
Experience and skills
Candidates need a bachelor's degree in information systems or related field, at least 4 years of IT support experience in a financial institution, expertise in Windows 11, Office 365, VPN, Active Directory, and strong troubleshooting and communication skills.
Career development
Scotiabank encourages employees to reach their full potential in an inclusive, performance-oriented culture with opportunities to grow and diversify talent.
Work environment and culture
The company promotes a high-performing, inclusive, and customer-focused culture that values diversity, respect, and holistic well-being.
Company information
Scotiabank is a leading Canadian bank with over 100 years of global presence, offering a wide range of banking, investment, and capital markets services across the Americas and beyond.
Team overview
The candidate will join the U.S. IT Infrastructure Department in Houston, supporting a global capital markets and investment banking business with a focus on collaboration and innovation.
Job location and travel
The position is based in Houston, Texas, United States, within the U.S. IT Infrastructure Department.
Application process
Candidates must apply online directly through Scotiabank's recruitment portal; only selected candidates will be contacted for interviews.
Unique job features
This role supports a unique global capital markets business with a broad geographic footprint and involves working with advanced IT infrastructure supporting front and back-office banking functions.
Company overview
Scotiabank, also known as The Bank of Nova Scotia, is one of Canada's largest banks and a leading financial services provider in the Americas. They offer a wide range of products and services including personal and commercial banking, wealth management, and corporate and investment banking. Scotiabank generates revenue through interest income, fees, and commissions from these services. Founded in 1832, the bank has a rich history and a significant presence in over 30 countries, emphasizing a commitment to innovation and community engagement.
How to land this job
Tailor your resume to emphasize your expertise in Windows 11, MS Office 365 (Teams, OneDrive, SharePoint Online), VPN, TCP/IP troubleshooting, Active Directory, and Cisco video conferencing support, aligning closely with the technical requirements in the job description at Scotiabank.
Highlight your experience providing end-user IT support in a financial institution, focusing on first-call resolution, root cause analysis, and managing tickets in Service Now to demonstrate your operational effectiveness and customer-focused approach.
Apply through multiple channels including Scotiabank’s corporate careers site and LinkedIn to maximize your application visibility and ensure you catch all opportunities for this role.
Connect with IT professionals and team members within Scotiabank’s Global Banking and Markets division on LinkedIn; use ice breakers such as commenting on recent technology initiatives at Scotiabank or asking about their experience supporting front-office trading systems to initiate conversations.
Optimize your resume for ATS by incorporating keywords from the job description like 'Windows 11,' 'VPN troubleshooting,' 'Active Directory,' 'Service Now,' and 'customer support,' ensuring your resume passes automated screenings effectively.
Utilize Jennie Johnson’s Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus your energy on preparing for interviews and refining your skills.
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