Job summary
Job post source
This job is directly from State of Colorado
Job overview
The Desktop Technical Analyst role at the State of Colorado provides Tier I and II desktop support to empower coworkers and improve government services for Colorado residents.
Responsibilities and impact
The analyst will support users with hardware and software issues, manage asset information, deploy computers, and handle change orders and incidents to maintain IT operations.
Compensation and benefits
Salary is based on experience, education, certifications, and seniority per Colorado Equal Pay for Equal Work Act; benefits include health insurance, retirement plans, and work-life balance offerings.
Experience and skills
Requires three years of related professional experience at Tier II level or equivalent education/training; preferred skills include Microsoft OS, Office, Azure, Active Directory, Intune, SCCM, MECM, and ticketing systems experience.
Work environment and culture
The agency values innovation, collaboration, inclusivity, and equitable access to services in a government IT environment.
Company information
The Governor's Office of Information Technology supports Colorado state agencies with innovative IT solutions and inclusive culture to enhance public services.
Team overview
The candidate will join the Desktop team supporting the Colorado Department of Labor and Employment with diverse user support needs.
Job location and travel
Hybrid workplace in Colorado with possible travel within the state; remote work must be performed in Colorado.
Application process
Applicants must complete the online application without attachments; a background check and possibly a drug test are required; relocation to Colorado is mandatory if selected.
Unique job features
The role involves supporting a government agency with a focus on equitable service delivery and uses a variety of modern IT tools and systems.
Company overview
The State of Colorado operates as a governmental entity providing a wide range of public services including education, transportation, healthcare, and public safety. Revenue is primarily generated through state taxes, federal grants, and various fees. Founded in 1876, Colorado has a rich history marked by its transition from a mining-based economy to a diverse economic landscape that includes technology, tourism, and renewable energy. The state government is headquartered in Denver and employs thousands of individuals across multiple departments and agencies.
How to land this job
Position your resume to highlight your three or more years of professional experience in desktop support or service desk environments, emphasizing your ability to troubleshoot and resolve Tier I and II technical issues effectively.
Focus on showcasing your skills with Microsoft OS, Office suite, Azure, Active Directory, Intune, SCCM, or MECM, as well as your experience managing hardware and software support across diverse devices like desktops, laptops, and tablets.
Apply through multiple platforms including the State of Colorado's official careers page, LinkedIn, and any other job boards listing this Desktop Technical Analyst role to maximize your application’s reach and visibility.
Connect with current employees in the Governor's Office of Information Technology or the Department of Labor and Employment on LinkedIn; start conversations by referencing your shared interest in public sector IT innovation or asking about their experience with the State’s technology environment.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Tier I and II support,' 'desktop imaging and deployment,' 'ticketing systems,' 'Microsoft OS,' and 'hardware/software troubleshooting' to ensure you pass automated screening.
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