Job summary
Job post source
This job is directly from Central Health
Job overview
The IT User Support Technician II at Central Health provides technical support and user assistance for hardware, software, and peripherals, acting as the first point of contact for IT issues to ensure efficient resolution and user satisfaction.
Responsibilities and impact
The technician handles user support via phone and email, troubleshoots and resolves hardware and software issues, installs and maintains equipment, supports telecommunications, manages user accounts, provides training, escalates unresolved issues, and documents solutions while maintaining professional customer service.
Experience and skills
Requires a High School Diploma, 3 years of desktop support experience, and Comptia A+ Certification; strong customer service skills and ability to work independently are essential.
Work environment and culture
The role involves hybrid work with both onsite and offsite locations, emphasizing professionalism, initiative, and excellent customer service in a collaborative environment.
Company information
Central Health is the employer, but no additional company background is provided in the description.
Job location and travel
Hybrid position with work at approved offsite locations and onsite at primary or multiple locations based on business needs, including travel to other offices or clinics.
Unique job features
The position includes on-call after-hours support on a rotational schedule, use of remote administration tools, and involvement in process improvements and project assistance.
Company overview
Central Health is a healthcare organization dedicated to providing comprehensive medical services and improving community health outcomes. They generate revenue through patient care services, government funding, and partnerships with other healthcare providers. Founded with a mission to enhance access to quality healthcare, Central Health has a history of implementing innovative health programs and expanding its facilities to meet growing community needs. Their commitment to patient-centered care and community well-being makes them a pivotal player in the healthcare sector.
How to land this job
Tailor your resume to highlight your three years of desktop support experience, emphasizing your proficiency with PC hardware, Windows operating systems, Microsoft Office, Active Directory, and remote support tools as outlined in the job description for Central Health's IT User Support Technician II role.
Showcase your strong customer service skills and your ability to act as the first point of contact for users, resolving technical issues efficiently through phone and email communication, which is critical for this hybrid position.
Apply through multiple platforms including Central Health’s corporate careers site and LinkedIn to maximize your application’s visibility and ensure you don’t miss any open application windows.
Connect with current Central Health IT team members on LinkedIn, particularly those involved with user support or Joint Tech, and start conversations by referencing recent technology initiatives at Central Health or asking for advice on succeeding in the hybrid support environment.
Optimize your resume for ATS by incorporating keywords such as 'desktop support,' 'Comptia A+,' 'Active Directory,' 'remote administration tools,' and 'technical troubleshooting' to ensure your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and improving your technical skills.
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