Job summary
Job post source
This job is directly from HHM Hotels
Job overview
The General Manager role at HHM Hotels involves leading hotel operations to maximize profits and guest satisfaction, playing a key leadership role within the company.
Responsibilities and impact
The General Manager is responsible for leading and mentoring the team, ensuring high guest satisfaction, managing financial performance, overseeing hotel operations, and fostering employee development.
Compensation and benefits
The role offers an annual salary range of $110,000 to $130,000, medical, dental, and vision insurance, paid time off, 401k company match, life insurance, travel discounts, commuter benefits, quarterly bonuses, wellness programs, educational support, and technology reimbursements.
Experience and skills
Candidates need an Associate or Bachelor's degree in Business, Hospitality, or related field, and previous hotel management experience is required.
Career development
The position offers a clear growth path from General Manager to Area General Manager, Regional Director of Operations, and Vice President of Operations, with opportunities for continuous learning and professional development.
Work environment and culture
HHM Hotels values people, service, excellence, agility, and ownership, fostering a collaborative and innovative culture.
Unique job features
The role requires physical activity such as standing, walking, lifting, and occasional travel, emphasizing a hands-on management style in a dynamic hotel environment.
Company overview
HHM Hotels, also known as Hersha Hospitality Management, is a leading hotel management company that operates a diverse portfolio of properties across the United States. They manage hotels under various brands, including Marriott, Hilton, Hyatt, and IHG, focusing on delivering exceptional guest experiences and operational excellence. The company generates revenue through hotel management fees, ownership stakes, and franchising agreements. Founded in 1984, HHM Hotels has grown significantly, leveraging its expertise in hospitality to expand its footprint and enhance its service offerings.
How to land this job
Position your resume to highlight leadership skills, emphasizing your ability to inspire and mentor diverse teams while fostering a culture of collaboration and accountability at HHM Hotels.
Focus on your experience in maximizing guest satisfaction by implementing service standards, personalizing guest interactions, and resolving issues swiftly to align with HHM Hotels' guest experience goals.
Showcase your financial acumen by detailing your success in developing strategies to maximize revenue, control expenses, and meet budgetary goals, supported by regular financial performance analysis.
Highlight your operational expertise in managing all hotel departments including front office, housekeeping, and maintenance, ensuring seamless operations and adherence to quality and safety standards.
Emphasize your commitment to employee development by demonstrating how you have cultivated continuous learning and professional growth within your teams.
Apply through multiple platforms such as HHM Hotels’ corporate career site and LinkedIn to increase your chances of being noticed for the General Manager role.
Connect with current HHM Hotels leaders on LinkedIn in the operations or management divisions. Use ice breakers like commenting on recent company initiatives or asking about leadership culture to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description like 'leadership,' 'guest satisfaction,' 'financial performance,' 'operational excellence,' and 'employee development' to improve screening success.
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