Job summary
Job post source
This job is from a recruiting firm hiring for a separate company
Job overview
The Information Technology Support Engineer role involves providing onsite IT support in a Windows environment to ensure smooth hardware and software operations for an enterprise client in Greenville, SC.
Responsibilities and impact
The engineer will provide deskside support including IMAC activities, reimage and deploy PCs, troubleshoot hardware, support Office 365 and Windows OS issues, document incidents using ITSM tools, collaborate remotely with peers, and perform basic network support tasks.
Compensation and benefits
The position offers $20-23 per hour on a W2 basis plus benefits, with a 6-month contract that may extend or convert to permanent based on performance.
Experience and skills
Candidates should have strong Windows desktop support experience, hands-on Office 365 support skills, basic device imaging knowledge, and excellent problem-solving and customer service skills; certifications like A+, MCP, or ITIL are a plus but not required.
Career development
The role offers potential contract extensions and permanent conversion opportunities, with collaboration and training support from a remote team of over 25 peers.
Work environment and culture
Merge IT values diversity and inclusion, promotes a supportive and equal opportunity work environment, and connects IT talent with major industry players.
Company information
Merge IT is a recruiting firm specializing in connecting IT professionals with leading companies in tech, finance, healthcare, and more.
Team overview
The candidate will work onsite as a sole IT support engineer at the client site, backed by a remote team of 25+ peers for collaboration and training.
Job location and travel
The job is onsite in Greenville, SC 29673, requiring presence at the client location.
Application process
Applicants must pass drug and background checks; no specific application steps are detailed beyond this requirement.
Unique job features
The job features a unique setup of onsite solo support with remote team collaboration, offering hands-on experience with device imaging, network support, and Office 365 in a contract-to-perm opportunity.
Company overview
Merge IT is a technology consulting firm specializing in IT solutions and services, including cybersecurity, cloud computing, and digital transformation. They generate revenue by providing tailored IT consulting, managed services, and technology implementation to businesses across various industries. Founded in 2008, Merge IT has grown through strategic partnerships and a commitment to innovation, helping clients optimize their IT infrastructure and improve operational efficiency. The company is known for its customer-centric approach and expertise in leveraging cutting-edge technologies to solve complex business challenges.
How to land this job
Tailor your resume to emphasize hands-on experience with Windows desktop support, Office 365 troubleshooting, and device imaging or reimaging, as these are core responsibilities for the IT Support Engineer at Merge IT.
Highlight your customer service skills and ability to provide timely, professional communication since the role requires direct end-user support and collaboration with remote teams.
Apply through multiple channels including Merge IT's corporate careers page and LinkedIn to maximize your chances of being noticed for this Greenville, SC position.
Connect with current IT support staff or team leads at Merge IT on LinkedIn; use ice breakers such as asking about their experience with ServiceNow or how they manage onsite support challenges to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description like 'Windows desktop support,' 'Office 365,' 'device imaging,' 'ServiceNow,' and 'hardware troubleshooting' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through the best channels, and identifying LinkedIn connections, allowing you to focus your energy on preparing for interviews and networking effectively.
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