Job summary
Job post source
This job is directly from L&E Opinions by L&E Research
Job overview
The Client Services Representative role at L&E Research involves supporting market research projects by assisting clients and managing facility operations to ensure smooth study execution.
Responsibilities and impact
The role includes interacting with corporate clients, handling emails, setting up and cleaning study rooms, managing reception duties, operating various office and AV equipment, assisting with shopping for project supplies, and maintaining client rooms during studies.
Compensation and benefits
The position offers an hourly wage of $20 to $22, with mileage reimbursement for shopping trips, and is part-time with flexible hours averaging 15-25 hours per week.
Experience and skills
Candidates should have a valid driver's license and vehicle (except in NY or Denver), proof of insurance, previous customer service experience preferred, and basic computer skills including Microsoft Office and internet use.
Work environment and culture
L&E Research values diversity and inclusivity, fostering a friendly, team-oriented environment with a focus on excellent interpersonal skills.
Company information
L&E Research specializes in connecting clients with various professionals for market research using proprietary software and technology solutions.
Job location and travel
The job is part-time with flexible hours, located at L&E Research facilities, with some travel required for shopping using personal vehicle.
Unique job features
The job involves working with advanced streaming and recording technology and adhering to ISO standards for information security.
Company overview
L&E Opinions by L&E Research is a market research firm specializing in recruiting participants for qualitative and quantitative research studies, including focus groups, interviews, and online surveys. The company connects businesses and organizations with targeted consumer and professional audiences, helping clients gather actionable insights to inform product development, marketing strategies, and business decisions. L&E Research generates revenue by charging clients for participant recruitment, project management, and facility usage, while compensating study participants for their time and feedback. Founded in 1984 and headquartered in Raleigh, North Carolina, L&E has expanded its reach with multiple research facilities across the United States and a robust online platform. Candidates should be aware of the company’s reputation for high-quality recruitment, client service, and its ongoing investment in technology to streamline research processes.
How to land this job
Tailor your resume to highlight your customer service experience and your ability to manage multiple administrative tasks such as handling emails, setting up AV equipment, and managing reception duties, as these are central to the Client Services Representative role at L&E Opinions by L&E Research.
Emphasize your proficiency with technology including Microsoft Office (Word, Excel, Teams), email, internet, and various office equipment like copiers, projectors, and audio-video streaming tools to align with the job requirements.
Apply to the position through multiple channels including L&E Research’s official corporate website and LinkedIn to maximize your application's visibility and chances of being noticed.
Connect with current employees or hiring managers within the Client Services division at L&E Opinions by L&E Research on LinkedIn; use ice breakers such as commenting on their recent projects or asking about their experience working with L&E’s market research technology solutions.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'AV setup,' 'Microsoft Office,' 'email communication,' and 'teamwork' to ensure your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate and optimize your job applications, including resume tailoring, multi-channel applying, and LinkedIn networking, allowing you to focus your time on preparing for interviews and other job search activities.
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