Job summary
Job post source
This job is directly from City of Palo Alto
Job overview
The Human Resources Technician role at City of Palo Alto is an entry-level position focused on supporting the Benefits & Workers’ Compensation division to enhance public service HR operations.
Responsibilities and impact
The HR Technician will perform clerical and technical duties including supporting workers’ compensation, employee benefits, wellness programs, process improvements, and front desk customer service, as well as assisting with vendor transitions, updating HR websites, preparing for open enrollment, and launching benefits communication campaigns.
Experience and skills
Candidates should have a customer service mindset, be self-starters eager to learn, possess intermediate Microsoft Office skills, strong communication, time management, technical and analytical skills, attention to detail, and discretion with confidential information; experience with data review and reporting is a plus.
Career development
The role offers growth opportunities in public service HR within a creative and fulfilling work environment encouraging learning and development.
Work environment and culture
The City of Palo Alto HR team is described as dynamic, hardworking, and talented, committed to creating an engaging employment experience and fostering growth and learning.
Team overview
The HR Technician will join the City of Palo Alto's Human Resources team, a dedicated group focused on employee engagement and HR excellence.
Unique job features
The position involves supporting key initiatives such as transitioning to a new workers’ compensation vendor and managing benefits communication campaigns, distinguishing it within public sector HR roles.
Company overview
The City of Palo Alto operates as a municipal government providing essential services such as public safety, utilities, and community development to its residents. They generate revenue primarily through taxes, utility fees, and service charges. Founded in 1894, Palo Alto is known for its role in the development of Silicon Valley and its commitment to sustainability and innovation, including being one of the first cities to offer municipal fiber internet.
How to land this job
Position your resume to highlight your customer service skills, attention to detail, and your ability to manage multiple tasks effectively, as these are crucial for the HR Technician role at City of Palo Alto.
Emphasize your proficiency with Microsoft Office, especially Excel formulas and data handling, as well as your communication skills and experience with clerical or administrative duties.
Apply through multiple channels including the City of Palo Alto's official careers page and LinkedIn to ensure your application gains maximum visibility.
Connect with current HR team members or employees in the Benefits & Workers’ Compensation division on LinkedIn; use ice breakers like commenting on recent city HR initiatives or asking about the transition to the new workers’ compensation vendor.
Optimize your resume for ATS by incorporating keywords such as 'workers’ compensation,' 'employee benefits,' 'customer service,' 'data analysis,' and 'Microsoft Office proficiency' to improve your chances of passing automated screenings.
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