Job summary
Job post source
This job is directly from Orkin
Job overview
The Customer Service Specialist at Orkin plays a vital role in ensuring customer satisfaction and maintaining the company's reputation for excellent service in pest management.
Responsibilities and impact
Daily tasks include answering calls, scheduling service visits, resolving customer issues, and maintaining accurate customer records to support overall satisfaction and efficiency.
Compensation and benefits
The position offers competitive pay starting at $18.00 per hour, comprehensive benefits including medical, dental, vision, and a 401(k) plan with company match, along with paid vacation and employee discounts.
Experience and skills
Candidates should have a high school diploma, customer service or sales experience preferred, and possess strong communication and computer skills, along with attention to detail.
Career development
Orkin provides an award-winning training program and opportunities for career growth within the pest management industry, which is recession-resistant.
Work environment and culture
Orkin values teamwork, community support, and a service-oriented mindset, fostering a culture of loyalty and trust with clients.
Company information
Founded in 1901, Orkin is a leading pest management service provider, known for its comprehensive and efficient services for residential and commercial customers.
Team overview
The team dynamic emphasizes collaboration and support, with a focus on maintaining high standards of customer service and satisfaction.
Job location and travel
The position is office-based, requiring candidates to be comfortable working at a desk and using office equipment for extended periods.
Application process
Candidates are encouraged to apply now, with no specific documentation or deadlines mentioned in the description.
Unique job features
The role distinguishes itself with an industry-leading training program and opportunities to volunteer and give back to the community.
Company overview
Orkin, LLC is a leading pest control company specializing in the extermination and prevention of pests such as insects, rodents, and termites. They generate revenue through residential and commercial pest control services, including regular maintenance plans and one-time treatments. Founded in 1901, Orkin has a long history of innovation in pest management and is known for its extensive training programs and scientific approach to pest control. The company is a subsidiary of Rollins, Inc., which enhances its market reach and operational capabilities.
How to land this job
Tailor your resume to emphasize your customer service experience, highlighting your service mindset, organizational skills, and ability to maintain accuracy in a fast-paced environment, as these are crucial for the Customer Service Specialist role at Orkin.
Focus on showcasing your strong interpersonal and communication skills, as well as your proficiency with Microsoft Office and web-based applications, which are essential for effectively scheduling and managing customer interactions.
Apply through multiple channels, including Orkin's corporate site and LinkedIn, to maximize your exposure and opportunities for the Customer Service Specialist position.
Engage with individuals in the customer service division at Orkin on LinkedIn to express your interest in the role; potential ice breakers could include asking about their experiences with Orkin's training program or discussing the importance of customer satisfaction in service roles.
Optimize your resume for ATS systems by incorporating keywords from the job description, such as 'customer service,' 'scheduling,' and 'communication skills,' to improve your chances of passing initial screenings.
Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume, identifying the best application channels, and connecting you with relevant individuals on LinkedIn, allowing you to focus on other aspects of your job search.
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