Job summary
Job post source
This job is directly from Discovery Education UK
Job overview
The Partner & Volunteer Success Specialist role supports partner implementation operations by managing volunteer engagement and ensuring a customer-first culture to strengthen Career Connect's brand.
Responsibilities and impact
The specialist manages volunteer requests, customer support tickets, builds volunteer relationships, troubleshoots issues, monitors user activity, collaborates cross-functionally on KPIs and surveys, and supports partner retention and renewal cycles.
Compensation and benefits
The job offers a comprehensive insurance package, career development ownership, continuing education and tuition reimbursement, mentorship, cross-functional training, uncapped career growth, paid leave including holidays, PTO, parental leave, and a winter holiday break.
Experience and skills
Requires 1-3 years in a customer-facing role, preferably in EdTech or SaaS, with partner management or customer success experience preferred, and legal right to work in the US.
Career development
Offers career development ownership, continuing education, tuition reimbursement, mentorship, cross-functional training, and uncapped career growth opportunities.
Work environment and culture
The company values high-performing, collaborative teams, inclusivity, and employee wellness with supportive leave policies and a dynamic, high-impact work environment.
Company information
Discovery Education is a leading educational technology company serving millions of educators and students globally, focused on innovative partnerships to transform teaching and learning.
Team overview
The role is part of the Partner and Volunteer Success team, working closely with the Director of PVS and cross-functional teams to enhance partner and volunteer engagement.
Job location and travel
This is a hybrid role based in Charlotte, NC headquarters with some remote work options.
Application process
Applicants are encouraged to apply via the 'Apply Now' button on the career page; the company is an equal opportunity employer committed to diversity and inclusion.
Unique job features
The role is distinguished by its focus on partner and volunteer success within an innovative EdTech environment, offering high-impact, project-based work and strong support for professional growth.
Company overview
Discovery Education UK is a leading provider of digital educational content and professional development for schools, focusing on enhancing teaching and learning through innovative technology. They generate revenue by offering subscription-based access to a vast library of curriculum-aligned resources, interactive tools, and teacher training programs tailored to the UK education system. Originally part of Discovery Communications, the company has a strong legacy in educational media and continues to evolve by integrating cutting-edge digital solutions to support educators and students. Their mission centers on empowering educators to inspire curiosity and lifelong learning in students.
How to land this job
Position your resume to highlight your experience in partner success, customer support, and account management, emphasizing your ability to build strong relationships with volunteers and partners.
Focus on showcasing skills such as communication, problem-solving, analytical tracking of KPIs, and cross-team collaboration, which are central to this role at Discovery Education UK.
Apply through multiple channels including Discovery Education UK’s corporate career page and LinkedIn to maximize your visibility for the Partner & Volunteer Success Specialist position.
Connect with current employees in the Partner and Volunteer Success or Customer Success teams on LinkedIn; use ice breakers like commenting on recent company initiatives related to Career Connect or asking about their experience managing volunteer engagement.
Optimize your resume for ATS by incorporating keywords from the job description such as 'partner success,' 'customer support,' 'volunteer engagement,' 'KPI tracking,' and 'cross-functional collaboration' to ensure it passes initial screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application portals, and discover relevant LinkedIn contacts, allowing you to focus your time on networking and interview preparation.
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