Job summary
Job post source
This job is directly from Moon Valley Nurseries
Job overview
The Quality Assurance Manager oversees retail store operations, focusing on customer service and operational excellence, while directly supervising various store positions.
Responsibilities and impact
Daily responsibilities include managing store operations, enhancing customer satisfaction, training staff, controlling expenses, and ensuring compliance with company policies.
Compensation and benefits
The position offers competitive salaries and exceptional employee benefits including medical insurance, 401(k), holidays, and PTO.
Experience and skills
Candidates should have at least 2 years of retail operations experience and 1 year in a supervisory role, with strong customer relations and leadership skills.
Career development
Opportunities for professional growth include training and development in various aspects of retail management.
Work environment and culture
Moon Valley Nurseries promotes a culture of equal opportunity and values diversity, ensuring a safe and inclusive work environment.
Company information
Moon Valley Nurseries is the largest grower of box trees and palms in North America, recognized as an industry leader with a focus on high growth and competitive employee benefits.
Team overview
The Quality Assurance Manager will supervise a team that includes Logistics Specialists, Customer Service Specialists, and Sales Leads, fostering collaboration and effective communication.
Job location and travel
The role is based in a full-service retail nursery store, requiring both indoor and outdoor work in various weather conditions.
Application process
Candidates should prepare necessary documentation and follow specific application instructions as outlined in the job posting.
Unique job features
This position offers unique opportunities to propose innovative ideas for increasing market share and directly impact customer satisfaction.
Company overview
Moon Valley Nurseries specializes in growing and selling a wide variety of trees, plants, and shrubs, catering to both residential and commercial landscaping needs. They make money through direct sales at their numerous retail locations, online orders, and providing planting and landscaping services. Founded in 1995, the company has expanded significantly across the Southwestern United States, known for its high-quality, locally-grown inventory and exceptional customer service.
How to land this job
Tailor your resume to emphasize your experience in retail operations, staff management, and customer service, showcasing your ability to enhance customer satisfaction and meet sales goals, which are critical for the Quality Assurance Manager role at Moon Valley Nurseries.
Highlight your supervisory experience and your skills in inventory control, expense management, and operational oversight, as these are core responsibilities of the position.
Apply through multiple platforms, including Moon Valley Nurseries' corporate site and LinkedIn, to broaden your reach and increase your chances of being noticed for this position.
Connect with professionals in the management division at Moon Valley Nurseries on LinkedIn to gather insights about the role and the company culture; potential ice breakers could include asking about their experiences with customer service initiatives or their thoughts on the nursery's growth strategies.
Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'customer service,' 'inventory control,' and 'employee management,' to ensure your application passes through initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on preparing for interviews and networking instead of getting bogged down in logistics.
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