Job summary
Job post source
This job is directly from CPS Energy
Job overview
The Manager Customer Contact Operations oversees a team of contact center supervisors, ensuring that customer service targets are met and fostering a positive team environment.
Responsibilities and impact
Responsibilities include managing team performance, developing training materials, handling customer complaints, and ensuring 24/7 customer service availability.
Experience and skills
Candidates should have experience in contact center operations, strong communication skills, and proficiency in Microsoft Office; preferred qualifications include experience managing large teams and familiarity with the utility industry.
Work environment and culture
CPS Energy promotes a collaborative environment focused on enhancing community lives and values diversity in its workforce.
Company information
CPS Energy is a community-focused energy company committed to providing reliable services and enhancing the lives of the communities it serves.
Application process
The application deadline is March 1, 2025.
Company overview
CPS Energy is the largest municipally owned electric and natural gas utility in the United States, serving the city of San Antonio, Texas, and surrounding areas. The company generates revenue by providing electricity and natural gas services to residential, commercial, and industrial customers. Established in 1942, CPS Energy has a strong commitment to renewable energy and sustainability, aiming to reduce its carbon footprint through various green initiatives and investments in renewable energy sources like wind and solar power.
How to land this job
Position your resume to showcase your leadership experience in managing customer contact operations, emphasizing your ability to develop and supervise teams to achieve service targets.
Highlight your familiarity with contact center metrics, forecasting, and call flows, as these are crucial for the Mgr Customer Contact Operations role.
Apply through multiple platforms, including CPS Energy's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with professionals in the customer service division at CPS Energy on LinkedIn to ask about the role; consider ice breakers like discussing recent industry trends or expressing admiration for their community initiatives.
Ensure your resume is optimized for ATS by including keywords from the job description, such as 'customer service,' 'performance management,' and 'contact center operations.'
Utilize Jennie Johnson's Power Apply feature to streamline your application process, making it easier to tailor your resume and connect with key individuals at CPS Energy.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.