Job summary
Job post source
This job is directly from Yelp
Job overview
The Sales Restaurant Support Specialist - Retention role at Yelp focuses on providing exceptional customer service to restaurant clients, helping them succeed with Yelp's restaurant tools and retaining their business.
Responsibilities and impact
The specialist will provide inbound customer support via phone and email, educate customers on Yelp's SaaS products, troubleshoot issues, and help restaurant owners use Yelp tools to market and manage their businesses effectively.
Compensation and benefits
The position offers a base salary of $52,000-$82,000 annually, full medical, vision, and dental coverage from day one, mental health support, PTO including wellness and parental leave, 401(k), employee stock purchase plan, professional development reimbursement, and work from home reimbursement.
Experience and skills
Candidates should have a Bachelor's degree or 3+ years of relevant client-facing experience, strong communication skills, adaptability, and preferably experience in SaaS, sales, client retention, support, or customer success.
Career development
The role offers opportunities to grow skills in a fast-paced, high-growth startup environment with chances to stretch skillsets and make an impact.
Work environment and culture
Yelp values diversity, authenticity, and collaboration, fostering a positive and supportive work environment with a commitment to equal opportunity and accommodations for disabilities.
Company information
Yelp is a leading platform connecting people with local businesses, known for its restaurant discovery tools like Yelp Reservations and Yelp Waitlist, operating with a startup mindset in its Restaurants division.
Team overview
The candidate will join the Yelp Restaurants division, a fast-growing team focused on helping restaurants succeed using Yelp's SaaS products.
Job location and travel
This is a remote position in the US requiring availability for shifts between 6:00am and 8:00pm Pacific Time, including weekends and holidays.
Unique job features
The job stands out by offering a fully remote work setup, comprehensive benefits from day one, and the chance to work in a dynamic startup-like environment within a well-established company.
Company overview
Yelp is a platform that connects people with great local businesses by providing user-generated reviews and ratings. They make money primarily through advertising, offering businesses the ability to promote their services and enhance their visibility on the site. Founded in 2004 by Jeremy Stoppelman and Russel Simmons, Yelp has grown significantly, becoming a trusted resource for consumers seeking recommendations on everything from restaurants to home services. The company went public in 2012, further solidifying its position in the market.
How to land this job
Position your resume to highlight your strong communication skills, customer support experience, and ability to manage client relationships, especially in SaaS or restaurant-related environments.
Emphasize your adaptability, problem-solving skills, and experience working in fast-paced, high-growth settings, focusing on client retention and value-driven solutions.
Apply through multiple channels such as Yelp's official careers page and LinkedIn to maximize your application's visibility and ensure it reaches the right recruiters.
Connect with current Yelp employees in the Restaurants division on LinkedIn; use ice breakers like mentioning your passion for dining out, interest in Yelp's restaurant tools, or asking about their experience working in customer success at Yelp.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer support,' 'client retention,' 'SaaS,' 'restaurant tools,' 'adaptability,' and 'communication skills' to pass initial screenings.
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