Job summary
Job post source
This job is directly from Fay Servicing, LLC
Job overview
The VP, Account Management at Fay Servicing leads the Collections and Single Points of Contact teams within the Residential Servicing division, driving delinquency workflow execution and ensuring a compliant, compassionate borrower experience.
Responsibilities and impact
The role involves overseeing early- and late-stage delinquency workflows, collaborating with various departments to ensure operational effectiveness, regulatory compliance, and strong performance, and shaping servicing strategies to meet customer and investor needs.
Compensation and benefits
The position offers an annual salary starting at $80,000, eligibility for monthly incentives, medical, dental, vision, life and disability insurance, pet insurance, 401(k) with employer matching, paid time off, holidays, wellness initiatives, and an employee assistance program.
Experience and skills
Candidates should have a Bachelor's degree or equivalent experience, 7+ years in mortgage servicing or financial services with collections or account management experience, 5+ years managing teams, knowledge of servicing systems and regulatory environment, strong communication, leadership, analytical, and project management skills.
Work environment and culture
Fay Servicing values diversity, inclusion, and employee engagement, fostering a positive, respectful, and collaborative work environment with a focus on community support through their philanthropic foundation.
Company information
Fay Servicing, founded in 2008, is a specialty mortgage servicer focused on innovative servicing solutions for residential and business loans, emphasizing customer-centric service and regulatory compliance.
Team overview
The VP will report to the FVP, Account Management and lead Collections and Single Points of Contact teams, working closely with peers across multiple departments.
Application process
Applicants are encouraged to submit their resumes to learn more about the position.
Unique job features
The role offers leadership over critical delinquency workflows and the opportunity to influence servicing strategies in a dynamic, regulated environment.
Company overview
Fay Servicing, LLC is a specialized mortgage servicer that focuses on managing distressed and at-risk residential loans. The company generates revenue by providing loan servicing solutions, including loan modifications, payment processing, and customer support, aimed at helping homeowners avoid foreclosure. Founded in 2008 during the financial crisis, Fay Servicing has built a reputation for its borrower-centric approach and innovative loss mitigation strategies. Understanding their commitment to personalized service and regulatory compliance is crucial for any potential candidate.
How to land this job
Position your resume to highlight leadership experience in account management, collections, and SPOC teams within mortgage servicing or financial services, emphasizing your ability to drive performance and compliance in a regulated environment.
Emphasize skills in managing teams, regulatory knowledge including CFPB expectations, servicing systems like MSP, and your ability to collaborate cross-functionally with strategy, compliance, and client relations teams.
Apply to this role through multiple channels such as Fay Servicing's corporate career page, LinkedIn job postings, and other reputable job boards to maximize your visibility and chances of consideration.
Connect with current Fay Servicing employees in the Residential Servicing division on LinkedIn; use ice breakers like asking about recent servicing strategy initiatives or expressing interest in how they balance borrower experience with regulatory compliance.
Optimize your resume for ATS by incorporating keywords from the job description such as 'account management,' 'collections,' 'SPOC,' 'CFPB compliance,' 'servicing systems,' and 'team leadership' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application platforms, and find relevant LinkedIn contacts to network with, saving you time and increasing your effectiveness during your job search.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.