Job summary
Job post source
This job is directly from HCLTech
Job overview
The Information Technology Field Technician role at HCLTech involves providing high-quality onsite technical support and customer service to end users, ensuring efficient resolution of IT issues and supporting various IT teams.
Responsibilities and impact
The technician will install, configure, and repair desktops, laptops, mobile devices, and peripherals, manage service tickets, coordinate with vendors, support network and telecom devices, provide onsite event and disaster recovery IT support, and perform hands-on tasks like cable testing and phone installations.
Compensation and benefits
The role offers a salary dependent on skills and experience, performance-based bonuses, and benefits including medical, dental, vision, life and disability insurance, employee assistance programs, 401(k) retirement plan, paid time off, and paid holidays.
Experience and skills
Candidates should have 1-3 years of field service or support technician experience, knowledge of Windows OS, MS Office, VPN, hardware/software troubleshooting, CompTIA A+ certification or equivalent, good communication skills, and ability to travel and lift up to 30 lbs.
Work environment and culture
HCLTech emphasizes equal employment opportunity and a supportive, inclusive work environment respecting diversity and non-discrimination.
Company information
HCLTech is a global IT services company committed to providing innovative technology solutions and equal employment opportunities.
Team overview
The technician will work within the Field Service Operations team, collaborating closely with IT peers and managers to resolve customer issues and support site services.
Job location and travel
The position requires onsite work with possible travel to remote sites or clusters, supporting various locations as needed.
Unique job features
The role includes unique responsibilities such as hands-on telecom tasks, coordination with multiple vendors, and on-call support outside business hours on a rotational basis.
Company overview
HCLTech is a leading global IT services company that provides a wide range of services including IT consulting, enterprise transformation, remote infrastructure management, engineering, and R&D services. The company generates revenue by offering these services to clients across various industries such as banking, healthcare, retail, and telecommunications. Founded in 1976, HCLTech has a rich history of innovation and growth, having pioneered several technology initiatives in India and globally. It is known for its employee-first culture and has a strong presence in over 50 countries.
How to land this job
Position your resume to highlight your 3+ years of hands-on field service and end-user support experience, emphasizing your technical expertise in hardware and software troubleshooting as outlined in the job description.
Focus on showcasing skills in desktop, laptop, and mobile device installation and configuration, as well as your experience with network phone systems like Avaya, Cisco, and Nortel, which are key to this role.
Apply through multiple channels including HCLTech's corporate careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with current HCLTech employees in the Field Service Operations or Site Services teams on LinkedIn, using ice breakers such as asking about their experience with onsite support challenges or recent IT projects they have been involved with.
Optimize your resume for ATS by incorporating keywords from the job description such as 'desk side support,' 'IMACD,' 'network voice devices,' 'CompTIA A+,' and 'vendor coordination' to ensure your resume passes automated screening.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant HCLTech contacts on LinkedIn, allowing you to focus more on interview preparation and networking.
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