Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Customer Service Representative role involves assisting clients of a Brooklyn-based accounting firm remotely, ensuring effective issue resolution and high customer satisfaction.
Responsibilities and impact
The role requires handling customer queries, communicating with clients, managing related documents, ensuring customer satisfaction, and following up to confirm resolution.
Experience and skills
Candidates should have prior customer service experience, knowledge of accounting or bookkeeping, excellent communication skills, multitasking ability, and preferably be detail-oriented and organized with CRM experience as a plus.
Work environment and culture
The job is remote, requiring independence, motivation, and a friendly, proactive approach to customer service.
Company information
The client is a Brooklyn-based accounting firm specializing in tax planning, compliance, and financial guidance for growing businesses.
Job location and travel
Remote position.
Company overview
Virtustant is a leading international staffing firm headquartered in the United States, with a strong focus on the Canadian and Latin American markets. The company specializes in providing remote work opportunities and emphasizes the benefits of coworking and productivity from anywhere. Virtustant's services include hiring for various roles, such as Marketing Managers in Mexico and Dietitian Project Directors, showcasing their diverse industry reach. The firm is well-regarded, as evidenced by positive reviews on platforms like Trustpilot.
How to land this job
Tailor your resume to emphasize your customer service experience and familiarity with accounting or bookkeeping principles, highlighting your ability to manage client inquiries and resolve issues efficiently.
Showcase your excellent communication skills and your capacity to handle multiple tasks in a fast-paced, remote work environment, which aligns with the job's key responsibilities.
Apply through multiple platforms such as Virtustant's corporate website, LinkedIn, and other job boards where this position is listed to maximize your chances of being noticed.
Connect with current Virtustant employees in the customer service or accounting divisions on LinkedIn; start conversations by mentioning your interest in their firm’s approach to client support or asking how their team manages remote client interactions.
Optimize your resume for ATS by including keywords like 'customer service,' 'accounting,' 'bookkeeping,' 'client support,' 'CRM software,' and 'remote work' to ensure it passes initial automated screenings.
Use Jennie Johnson’s Power Apply feature to automate applying through multiple channels, tailor your resume for ATS, and identify LinkedIn connections to network with, saving you time and increasing your application effectiveness.
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