Job summary
Job post source
This job is directly from Care Advantage, Inc.
Job overview
The Care Support Specialist - Part-Time role at Care Advantage, Inc. involves overseeing care support functions and coordinating care services for clients and their families, contributing to client satisfaction and operational efficiency.
Responsibilities and impact
The specialist manages scheduling after hours and weekends, communicates between clients, caregivers, and office staff, responds to urgent needs, and assists with problem-solving and reporting concerns to administration.
Compensation and benefits
The position offers a competitive wage, excellent benefits including 17 days of paid vacation, 10 paid company holidays, and the opportunity to join a growing, winning team.
Experience and skills
Candidates need a high school diploma or GED with two years of related work experience; staffing experience, strong communication, organizational skills, and customer service experience are preferred.
Work environment and culture
Care Advantage, Inc. promotes a supportive work environment with a focus on teamwork and client care, offering flexible work options including office or home-based work depending on shift.
Company information
Care Advantage, Inc. is the largest privately-owned home care company in the Mid-Atlantic, undergoing ambitious expansion and growth.
Job location and travel
The job is located in multiple zip codes within the Richmond, VA area, with shifts on weekends and some holidays, allowing for remote or office work depending on assignment.
Unique job features
The role includes unique scheduling responsibilities during weekends and holidays, requiring flexibility and responsiveness to urgent client needs.
Company overview
Care Advantage, Inc. is a leading provider of in-home healthcare services, offering personalized care plans to meet the diverse needs of patients, including skilled nursing, personal care, and companionship. The company generates revenue through service fees charged to clients, often covered by insurance or private pay. Founded in 1988, Care Advantage has grown significantly, expanding its footprint across multiple states and acquiring several smaller home care agencies to enhance its service offerings and reach.
How to land this job
Tailor your resume to highlight your experience in scheduling, customer service, and communication skills, as these are critical for the Care Support Specialist role at Care Advantage, Inc.
Emphasize your ability to handle after-hours and weekend responsibilities, problem-solving skills, and experience liaising between clients, caregivers, and office administration.
Apply to the position through multiple channels including Care Advantage's corporate career site and LinkedIn to maximize your application visibility.
Connect with current Care Support Specialists or team members in the relevant divisions at Care Advantage on LinkedIn; use ice breakers such as asking about their experience working weekend shifts or how they manage urgent client needs after hours.
Optimize your resume for ATS by incorporating keywords from the job description like 'scheduling,' 'customer service,' 'communication skills,' 'problem solving,' and 'after-hours support' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate the application process, tailor your resume for each submission, find multiple application portals, and identify LinkedIn contacts for networking, allowing you to focus your energy on preparing for interviews and follow-ups.
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