Job summary
Job post source
This job is directly from Chicago Housing Authority
Job overview
The Emergency Dispatcher role at Chicago Housing Authority involves managing emergency communications and coordinating responses to incidents affecting residents and properties, ensuring safety and efficient support.
Responsibilities and impact
The Emergency Dispatcher receives and responds to emergency calls, coordinates with city services and law enforcement, monitors building systems and security cameras, prepares reports, and follows up on open calls to maintain safety and operational efficiency.
Compensation and benefits
The position offers a salary of $23.63 per hour, competitive PTO, medical, dental, vision, life insurance, disability insurance, pet insurance, legal services, retirement plans with employer contributions, and other benefits like parking transit and identity theft protection.
Experience and skills
Requires a High School Diploma or GED, with two years of related experience preferred; must have clear communication skills, computer literacy including Word, Excel, Outlook, and fast, accurate typing; flexibility to work various shifts is needed.
Work environment and culture
Chicago Housing Authority values diversity and inclusion, promotes a healthy and productive workplace, and encourages public service commitment among its staff.
Company information
Chicago Housing Authority is a public agency committed to providing housing and support services to residents, collaborating with city agencies like police and fire departments, and focusing on community safety and well-being.
Team overview
The Emergency Dispatcher will join the Emergency Services Operational Center team, which operates 24/7 to support CHA residents and staff, working closely with management and city agencies.
Job location and travel
The job is located on-site at 4859 S. Wabash, Chicago, IL, with no mention of remote work or travel requirements.
Application process
Applications are accepted for 30 days from posting, with the possibility of early closure if enough qualified candidates apply; applicants should submit their materials before the deadline specified.
Unique job features
The role involves working in a 24/7 emergency operational center with direct impact on resident safety, using specialized systems like HelpSTAR2010 and Cisco Agent Desktop, and collaborating with multiple city agencies during emergencies.
Company overview
The Chicago Housing Authority (CHA) is a municipal corporation that provides affordable housing options to low-income residents in Chicago. Established in 1937, CHA manages public housing and administers rental assistance programs, including the Housing Choice Voucher Program, to support over 63,000 families. The organization generates revenue through federal funding, rent collection, and partnerships with private developers. Key historical milestones include the Plan for Transformation initiated in 2000, which aimed to revitalize public housing and improve living conditions for residents.
How to land this job
Tailor your resume to emphasize your experience in emergency communication, quick decision-making, and ability to handle high-pressure situations, as these are core to the Emergency Dispatcher role at Chicago Housing Authority.
Highlight your proficiency with communication technologies like HelpSTAR2010, Cisco Agent Desktop, and your skills in monitoring building systems and emergency response coordination.
Apply through multiple channels including the Chicago Housing Authority's official careers page and LinkedIn to maximize your application visibility for this on-site position.
Connect with current employees in the Emergency Services Operational Center or Safety and Security divisions on LinkedIn; ice breakers could include asking about their experience working with CHA’s emergency systems or recent initiatives in resident safety.
Optimize your resume for ATS by incorporating keywords from the job description such as 'emergency calls,' 'communication network,' 'HelpSTAR2010,' 'incident response,' and 'monitoring building systems' to ensure it passes initial screenings.
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