Job summary
Job post source
This job is directly from Long Home
Job overview
The Contact Center Agent at Long Home plays a key role in delivering exceptional customer service by handling inquiries and scheduling appointments for residential renovation projects, contributing to customer satisfaction and company growth.
Responsibilities and impact
The agent qualifies leads, answers calls and emails, provides accurate product information, schedules appointments for in-home sales teams, maintains professionalism, and collaborates with team members to ensure excellent client experiences.
Experience and skills
Candidates must have a high school diploma or equivalent, excellent communication and multitasking skills, proficiency in Microsoft Office, and prior sales and call experience; preferred qualifications include inside sales experience, home improvement industry knowledge, bilingual abilities, and familiarity with scheduling software like Salesforce.
Career development
Long Home offers a dynamic and supportive environment with opportunities for career advancement and professional growth.
Work environment and culture
The company culture values collaboration, integrity, professional growth, and a strong sense of community, emphasizing employee investment and customer excellence.
Company information
Long Home is a trusted home improvement company specializing in premium windows, doors, roofing, siding, and bathroom remodeling, committed to quality craftsmanship and superior customer service.
Job location and travel
The position is based onsite in Savage, MD, requiring five days a week in-office work and at least one weekend day per month, with no remote work options.
Unique job features
This role is fully onsite with no remote work, involves working weekends monthly, and focuses on high-quality customer interaction and appointment scheduling in a fast-paced environment.
Company overview
Long Home is a home improvement and remodeling company specializing in services such as roofing, windows, siding, doors, and bathroom remodeling. They generate revenue by offering high-quality, customizable solutions for homeowners, often emphasizing energy efficiency and durability, alongside financing options to make their services accessible. Founded in 1945, the company has a long history of customer-focused service and has built a reputation for reliability and craftsmanship. Candidates should note its commitment to innovation and customer satisfaction as core values driving its operations.
How to land this job
Position your resume to highlight your strong communication and interpersonal skills, emphasizing your ability to multitask and work efficiently in a fast-paced contact center environment.
Showcase any experience in sales, inbound/outbound calling, and proficiency with Microsoft Office and scheduling software like Salesforce, as these align directly with the job requirements at Long Home.
Apply through multiple channels including Long Home's corporate careers page and LinkedIn to maximize your chances of being noticed by recruiters.
Connect with current Contact Center Agents or team members in the sales division at Long Home on LinkedIn, using ice breakers like commenting on recent company growth or asking about their experience working on home improvement projects.
Optimize your resume for ATS by incorporating keywords such as 'customer service,' 'lead qualification,' 'appointment scheduling,' 'salesforce,' and 'inbound/outbound calls' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate application submissions, tailor your resume for ATS, and identify LinkedIn contacts to network with, saving you valuable time and increasing your chances of landing the role.
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