Job summary
Job post source
This job is directly from City of Mentor, Ohio
Job overview
The 9-1-1 Emergency Dispatcher position involves processing emergency calls and dispatching emergency units to ensure public and personnel safety in the City of Mentor.
Responsibilities and impact
The dispatcher will handle 9-1-1 calls, coordinate emergency responses, use complex computer and technical equipment, and provide customer service while multitasking under pressure.
Compensation and benefits
The annual salary is $53,394.64 and includes a comprehensive benefits package.
Experience and skills
A high school diploma or GED is required; no prior experience is necessary as extensive training is provided. Candidates must pass the CritiCall 911 Pre-Employment test and background check, and be able to work rotating shifts, weekends, and holidays.
Company information
The City of Mentor is a municipal government entity providing public safety services including emergency communications.
Job location and travel
The job is located in Mentor, Ohio, with applications accepted online or at the Mentor Municipal Center.
Application process
Applicants must apply online or in person at the Human Resource Office, with applications reviewed upon receipt until the position is filled; no phone calls are requested.
Unique job features
The role offers extensive training for candidates without prior experience and requires passing a specialized pre-employment test.
Company overview
The City of Mentor, Ohio, is a municipal government organization responsible for managing and providing essential public services to its residents and businesses. Located in Lake County, Mentor is known for its strong community focus, economic development initiatives, and commitment to maintaining a high quality of life through services like public safety, parks and recreation, and infrastructure management. The city generates revenue primarily through property taxes, local income taxes, and fees for services. With a rich history dating back to its founding in 1855, Mentor has evolved into a thriving suburban community with a robust local economy and a reputation for being a business-friendly city. Candidates should be aware of its emphasis on innovation, sustainability, and community engagement in municipal operations.
How to land this job
Tailor your resume to emphasize strong communication skills, ability to remain calm under pressure, and proficiency with complex technical equipment, as these are critical for a 9-1-1 Emergency Dispatcher at City of Mentor, Ohio.
Highlight your multitasking abilities and customer service experience, since handling emergency calls and coordinating responses require exceptional organizational and interpersonal skills.
Apply through multiple channels including the City of Mentor's official job portal at workformentor.com and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect on LinkedIn with current dispatchers or members of the Emergency Communications division at City of Mentor, Ohio; start conversations by asking about their experiences with training or shift work, or express your eagerness to learn about the community impact of their role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'emergency calls,' 'dispatching,' 'multi-tasking,' 'technical equipment,' and 'customer service' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate submitting tailored applications across multiple platforms and identify LinkedIn contacts for networking, freeing you to focus more on preparing for interviews and skill development.
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