Job summary
Job post source
This job is directly from Awardco
Job overview
The Mid-Market Client Success Manager at Awardco is responsible for maintaining strong client relationships and ensuring client satisfaction while promoting employee engagement through the company's software.
Responsibilities and impact
Daily responsibilities include maintaining a 90% client renewal rate, responding to client requests, collaborating across departments for solutions, recording updates in Salesforce, conducting client check-ins, and simplifying complex issues for clients.
Experience and skills
Candidates should have 3-5 years of Client Success experience, excellent communication skills, and a friendly, people-oriented personality, with a preference for those with client relations experience.
Work environment and culture
Awardco promotes a rewarding and fun workplace culture, recognized as a Great Place to Work with a focus on employee engagement and satisfaction.
Company information
Awardco is a rapidly growing company in the employee experience industry, known for its innovative approach to workplace recognition and engagement, with numerous accolades for being a top workplace.
Unique job features
Awardco offers a revolutionary product, a supportive leadership team, and a fun work environment with perks like snacks and cool swag.
Company overview
Awardco is a technology company specializing in employee recognition and rewards solutions. They provide a platform that integrates with Amazon Business, allowing companies to reward employees with millions of products, gift cards, and experiences. Founded in 2015, Awardco has rapidly grown by offering a scalable and customizable solution that enhances employee engagement and satisfaction. Their business model revolves around subscription fees for access to their platform, as well as transaction fees from reward redemptions. The company is known for its innovative approach to employee incentives and its strong partnerships with major brands.
How to land this job
Tailor your resume to highlight your experience in client success and relationship management, focusing on your ability to maintain high client satisfaction and renewal rates.
Emphasize your communication skills, both written and verbal, as well as your experience in organizing and prioritizing tasks effectively, which are crucial for the role.
Apply through multiple channels to increase your visibility, including Awardco's corporate site and LinkedIn, ensuring your application reaches the right audience.
Connect with current employees in the Client Success division at Awardco on LinkedIn to inquire about the position and gain insights; potential ice breakers could include asking about their experience at Awardco or discussing recent company achievements.
Optimize your resume for ATS by incorporating keywords from the job description such as 'client success,' 'communication skills,' and 'Salesforce' to increase your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process by tailoring your resume, identifying the best application channels, and suggesting relevant LinkedIn connections to enhance your networking efforts.
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