Job summary
Job post source
This job is directly from Miracle-Ear, Inc.
Job overview
The Front Office Assistant at Miracle-Ear supports the customer journey and store operations to enhance customer experience and drive sales in retail hearing solutions.
Responsibilities and impact
The role involves managing customer appointments, supporting store administration like inventory and billing, maintaining customer data privacy, assisting in marketing and sales efforts, and providing after-care services for hearing aids.
Compensation and benefits
The position offers $19/hour plus monthly bonuses, health insurance including medical, dental, and vision, life insurance, HSA, 401K with employer match, paid time off, holidays, and volunteer time off, with work hours Monday to Friday 8:30am-5pm.
Experience and skills
Candidates need a high school diploma or equivalent, 2+ years of administrative and customer service experience, preferably in healthcare, with skills in appointment setting, customer database management, and proficiency in Microsoft Office and Windows.
Career development
The company provides continuous training, development, and support to promote professional growth.
Work environment and culture
Miracle-Ear fosters a culture of belonging and diversity, emphasizing customer care and community support through the Miracle-Ear Foundation.
Company information
Miracle-Ear, part of Amplifon, has over 75 years of experience with 1,500 retail clinics in the US, focusing on hearing loss solutions and community giving.
Application process
Applications must be submitted electronically through the regional team in Waco, Texas; no hard-copy applications or direct store visits are accepted to maintain customer confidentiality.
Unique job features
The job uniquely combines customer service with healthcare retail, involving direct impact on customers' quality of life and participation in community support initiatives.
Company overview
Miracle-Ear is a renowned company specializing in hearing aid solutions, providing a wide range of products designed to improve hearing health. They generate revenue through the sale of advanced hearing aids and related services, including hearing tests and personalized fittings, offered at their numerous locations across the United States. Founded in 1948, Miracle-Ear has a rich history of innovation in the hearing aid industry, being one of the first to introduce all-in-the-ear hearing aids. Their commitment to quality and customer satisfaction is evident in their comprehensive aftercare services and lifetime support for their products.
How to land this job
Tailor your resume to highlight your experience in customer service, appointment scheduling, and administrative support, emphasizing your ability to manage customer interactions both in-person and over the phone, as these are core to the Front Office Assistant role at Miracle-Ear, Inc.
Showcase your proficiency with Microsoft Office and customer database management, and underscore your attention to detail in maintaining data accuracy and privacy, aligning with the job's focus on compliance and data integrity.
Apply through multiple channels including Miracle-Ear's corporate career site and LinkedIn to maximize your application visibility and chances of being noticed by the regional recruiting team based in Waco, Texas.
Connect with employees in Miracle-Ear's retail or customer service divisions on LinkedIn to learn more about the company culture and ask about the Front Office Assistant role; use ice breakers such as commenting on Miracle-Ear’s community impact or recent company recognition as a Top Employer to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer intake,' 'appointment scheduling,' 'data accuracy,' 'customer database management,' and 'Microsoft Office proficiency' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identify the best application channels, and discover LinkedIn contacts for networking, allowing you to focus your energy on preparing for interviews and other critical job search activities.
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