Job summary
Job post source
This job is directly from Medicus IT
Job overview
The Level 2 Engineer at Medicus IT is responsible for advanced IT support, implementing cloud and on-premise systems, and enhancing client experiences in healthcare IT.
Responsibilities and impact
The role involves resolving escalated service tickets, mentoring Level One staff, troubleshooting emergencies, managing infrastructure and telephony systems, performing server and network maintenance, and participating in after-hours support and on-call rotations.
Experience and skills
Candidates need at least 3 years as a Systems Engineer in Microsoft environments, relevant certifications like Network+, Server+, and Windows Server exams, and knowledge of Windows servers, Active Directory, VMWare, VoIP, and MSP experience is preferred.
Career development
The position includes professional development through technical and professional training as outlined in a development plan, with opportunities to lead projects and mentor team members.
Work environment and culture
Medicus IT values integrity, ownership, results, positivity, and innovation, emphasizing professionalism and client-focused service in a healthcare IT environment.
Company information
Medicus IT specializes in healthcare IT support, focusing on delivering high-quality client service and technical solutions in the Dallas, TX area.
Team overview
The engineer will work closely with Technicians and Level One team members, providing mentorship and leadership on projects and daily operations.
Job location and travel
The role requires being based in or near Dallas, TX to support local clients on-site, with some after-hours and on-call duties.
Unique job features
This role is distinguished by its focus on healthcare IT, combining cloud and on-premise infrastructure support with client mentoring and leadership responsibilities.
Company overview
Medicus IT is a leading provider of managed IT services specializing in the healthcare sector. They offer comprehensive solutions including cybersecurity, cloud services, and compliance management to ensure healthcare organizations operate efficiently and securely. The company generates revenue through subscription-based service models and customized IT solutions tailored to client needs. Founded in 2004, Medicus IT has grown significantly, acquiring several smaller IT firms to expand its footprint and capabilities. Their focus on healthcare IT makes them a critical partner for medical practices and healthcare providers aiming to enhance their technological infrastructure.
How to land this job
Position your resume to highlight your experience supporting Microsoft environments, including Windows Server, Active Directory, and Exchange, as these are core to the Level 2 Engineer role at Medicus IT.
Emphasize your skills in troubleshooting escalated service tickets, mentoring junior team members, and managing complex IT environments such as VMWare ESXi and Hyper-V to align with the job's responsibilities.
Apply through multiple channels including Medicus IT's corporate careers page, LinkedIn job postings, and reputable IT job boards to maximize your exposure.
Connect on LinkedIn with current Medicus IT Technical Services team members or hiring managers; open conversations by complimenting recent company projects or asking about their experience working with healthcare IT solutions.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Windows Server,' 'VMWare ESXi,' 'telephony systems,' 'escalation,' and 'client satisfaction' to improve your chances of passing initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, submitting applications across multiple platforms, and identifying relevant Medicus IT contacts on LinkedIn, allowing you to focus your time on preparing for interviews and networking.
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