Job summary
Job post source
This job is directly from Reddy Ice
Job overview
The Seasonal Customer Care Coordinator at Reddy Ice is responsible for managing customer relationships and providing high-quality service to increase loyalty during a seasonal period.
Responsibilities and impact
The role involves handling inbound and outbound calls, processing orders, resolving customer issues, maintaining accurate records, collaborating with internal and external stakeholders, and participating in continuous improvement activities using lean methodologies.
Experience and skills
Candidates should have 1-3 years of customer service experience, knowledge of call center processes, strong communication and problem-solving skills, and basic computer proficiency; an associate or bachelor's degree and CRM experience are preferred but not required.
Work environment and culture
The company values honesty, integrity, safety, continuous improvement, and servant leadership, fostering a respectful and fact-based communication environment.
Job location and travel
The position is based in Dallas, Texas, within the OCS Commercial Strategy department, with a flexible schedule including weekends and evenings and potential overtime.
Unique job features
The job includes using lean tools like VSM, Kaizen, and A3 for process improvements and emphasizes a customer-focused, ethical work environment.
Company overview
Reddy Ice is a leading manufacturer and distributor of packaged ice products in the United States. The company generates revenue by supplying ice to a variety of customers, including retail, commercial, and industrial sectors. Founded in 1927, Reddy Ice has a long history of innovation and growth, becoming a trusted name in the ice industry. They focus on providing high-quality, reliable ice products and services, ensuring customer satisfaction through efficient distribution and advanced technology.
How to land this job
Tailor your resume to emphasize strong customer service skills, experience managing high call volumes, and proficiency in handling inbound/outbound calls, reflecting the fast-paced nature of the Seasonal Customer Care Coordinator role at Reddy Ice.
Highlight your ability to resolve customer inquiries efficiently, demonstrate problem-solving skills, and showcase familiarity with CRM systems or similar software to align with job requirements.
Apply through multiple platforms including Reddy Ice's corporate careers page and LinkedIn to maximize your chances of being noticed for this seasonal position.
Connect with current Customer Care or Commercial Strategy team members at Reddy Ice on LinkedIn; use ice breakers like commenting on recent company initiatives or asking about team culture and challenges during peak seasons.
Optimize your resume for ATS by incorporating keywords such as 'customer service,' 'call management,' 'problem resolution,' 'CRM,' 'continuous improvement,' and 'lean methodologies' to ensure it passes screening filters.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application channels, and identify relevant LinkedIn contacts, allowing you to focus on preparing for interviews and networking effectively.
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