Job summary
Job post source
This job is directly from ICE
Job overview
The Analyst I, Systems Operations (Cyber) role at ICE involves supporting daily operations of trading exchanges and cybersecurity systems to ensure system stability and customer satisfaction.
Responsibilities and impact
The analyst will provide operational oversight of cybersecurity tools, coordinate with engineering teams on vulnerabilities and patch management, troubleshoot infrastructure issues, support clients, maintain system operations, manage incident communications, and prepare documentation.
Experience and skills
Candidates should have an Associate's or Bachelor's degree or equivalent experience, Linux OS knowledge, strong communication and problem-solving skills, and scheduling flexibility; preferred skills include Unix scripting, financial industry exposure, and knowledge of network protocols and ITIL processes.
Work environment and culture
The role requires teamwork, customer focus, reliability, flexibility, and may involve odd hours or weekend work in a global 24x7 support environment.
Unique job features
This role is distinct from typical NOC or helpdesk positions, involving specialized support for trading systems and cybersecurity in a high-impact, global environment.
Company overview
Intercontinental Exchange (ICE) is a leading operator of global exchanges and clearinghouses, including the New York Stock Exchange. Founded in 2000, ICE facilitates the trading of energy, commodities, financial derivatives, and equities. The company generates revenue through transaction fees, data services, and technology solutions. Notably, ICE has grown through strategic acquisitions, such as the purchase of NYSE Euronext in 2013, solidifying its position in the financial markets. Understanding ICE's role in market infrastructure and its innovative approach to trading technology is crucial for potential candidates.
How to land this job
Tailor your resume to emphasize your experience with Linux operating systems, cybersecurity tools like Tanium or SentinelOne, and your ability to troubleshoot complex system and network issues, as these are key for the Analyst I, Systems Operations (Cyber) role at ICE.
Highlight your skills in incident management, customer support, and collaboration with engineering teams, showcasing your capability to maintain operational oversight and resolve production incidents effectively.
Apply through multiple channels including ICE's corporate career site and LinkedIn to maximize your chances of getting noticed for this role.
Connect with employees in ICE's Cyber Engineering or Systems Operations teams on LinkedIn; start conversations by referencing recent cybersecurity initiatives at ICE or by asking about their experience working in a 24x7 global support environment.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Linux,' 'cybersecurity tools,' 'incident management,' 'SIEM,' and 'system troubleshooting' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through various platforms, tailor your resume for ATS, and identify relevant LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and skill development.
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