Job summary
Job post source
This job is directly from First Hospitality
Job overview
The Guest Service Representative role at First Hospitality involves being the first in-person contact for hotel guests, ensuring excellent service and guest satisfaction throughout their stay.
Responsibilities and impact
The role includes welcoming guests, managing check-in, communicating with guests and hotel departments, promoting loyalty programs, resolving guest issues, maintaining professionalism, and handling emergency procedures.
Compensation and benefits
Benefits include insurance enrollment, paid time off, holiday pay from day one, 401(k) enrollment after 30 days, hotel and travel discounts, and opportunities for professional development and promotion.
Experience and skills
Requires 2+ years of customer service experience preferably in hospitality, a high school diploma or equivalent, excellent verbal and written communication skills, and the ability to stand and walk frequently during shifts.
Career development
The job offers professional development and promotion opportunities within the company.
Work environment and culture
First Hospitality promotes an inclusive, collaborative, flexible, and fair work environment valuing diversity and employee differences.
Company information
First Hospitality, founded in 1985 and based in Chicago, is a hotel development, investment, and management company focused on creating value through excellence and innovation.
Company overview
First Hospitality is a leading hotel management and development company specializing in creating and managing high-performing hotels across the United States. They generate revenue through hotel operations, including room bookings, food and beverage services, and event hosting, as well as through property development and investment. Founded in 1985, First Hospitality has a rich history of innovation and excellence in the hospitality industry, emphasizing a people-first approach and strong community engagement. Their portfolio includes a diverse range of properties from luxury to mid-scale hotels, ensuring a broad market reach and sustained growth.
How to land this job
Tailor your resume to highlight your 2+ years of customer service experience, especially within hospitality or related fields, emphasizing your ability to engage guests and resolve challenges creatively.
Focus on showcasing your excellent verbal and written communication skills, your ability to build rapport, and your experience handling guest interactions both in person and electronically.
Apply through multiple channels, including First Hospitality's corporate careers page and LinkedIn, to maximize your application visibility for the Guest Service Representative role.
Connect with current employees in First Hospitality's guest services or hotel operations divisions on LinkedIn, using ice breakers like commenting on their recent posts about hospitality trends or asking about their experience with the company’s guest loyalty programs.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest service,' 'brand standards,' 'problem solving,' 'communication,' and 'customer satisfaction' to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate submitting tailored applications across multiple platforms and identify relevant LinkedIn contacts, freeing up your time to prepare for interviews and network effectively.
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