Job summary
Job post source
This job is directly from Hamilton Community Health Network
Job overview
The Customer Service Representative is responsible for front desk operations to ensure patient satisfaction, including greeting patients, scheduling appointments, and managing payments.
Responsibilities and impact
Daily responsibilities include scheduling appointments, verifying insurance, collecting payments, maintaining the waiting area, and ensuring effective communication with patients and staff.
Compensation and benefits
The position offers a pay starting from $12.26 per hour, along with benefits such as 401(k), dental insurance, health insurance, paid time off, and vision insurance.
Experience and skills
Required qualifications include a high school diploma, knowledge of managed care processes, and computer proficiency; preferred qualifications include clerical experience and familiarity with healthcare settings.
Company information
Hamilton Community Health Network is focused on providing healthcare services to the community, emphasizing patient satisfaction and adherence to health standards.
Job location and travel
The position is in-person at a clinic location, requiring travel between sites using one's own vehicle.
Company overview
Hamilton Community Health Network is a non-profit organization dedicated to providing comprehensive healthcare services to underserved communities in Michigan. They offer a wide range of services, including primary care, dental, behavioral health, and pharmacy services, ensuring accessible and affordable care for all patients. The organization generates revenue through a combination of government funding, grants, and patient fees, allowing them to maintain their mission of community-focused healthcare. Established in 1982, Hamilton Community Health Network has a long history of expanding its services and facilities to meet the growing needs of the communities it serves. Their commitment to health equity and community well-being makes them a vital resource in the region.
How to land this job
Position your resume to showcase your customer service skills, proficiency in scheduling and handling patient information, and familiarity with insurance processes, as these are critical for the Customer Service Representative role at Hamilton Community Health Network.
Emphasize your experience with data entry, computer systems, and maintaining confidentiality, as these are essential responsibilities in the job description.
Apply through various channels, including Hamilton Community Health Network's corporate site, LinkedIn, and other job boards to broaden your application reach and visibility.
Connect with current employees in the customer service division at Hamilton Community Health Network on LinkedIn to gain insights and express your interest in the position; consider ice breakers like asking about their experience with patient interactions or how they manage busy days at the clinic.
Optimize your resume for ATS by including keywords from the job description such as 'patient satisfaction', 'insurance verification', and 'data entry' to improve your chances of passing initial screenings.
Make your job search more efficient by utilizing Jennie Johnson's Power Apply feature, which can tailor your applications, identify networking opportunities, and streamline your application process, allowing you to focus on preparing for interviews.
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