Job summary
Job post source
This job is directly from Concentrix Limited Company
Job overview
The Account Manager role at Concentrix involves managing complex client accounts remotely to maintain and grow service relationships, ensuring client satisfaction and operational success.
Responsibilities and impact
The Account Manager will manage client accounts through communication channels like phone, chat, and email, support partner growth, ensure correct service package usage, resolve escalated issues, meet revenue quotas, and build relationships with decision-makers to identify risks and develop contingency plans.
Compensation and benefits
The salary range is $39,700 - $59,600 plus incentives, with benefits including medical, dental, vision insurance, 401(k), paid time off, DailyPay option, wellness programs, mentorship, and diversity and inclusion initiatives.
Experience and skills
Candidates must have 3+ years in partner or account management, strong communication and organizational skills, experience with MS Office and CRM tools like Salesforce, and reside in the U.S.; a Bachelor's degree and 5+ years experience in SaaS or API platforms are preferred.
Career development
Concentrix offers extensive training, leadership development programs, and promotes internal career growth, with about 80% of managers promoted from within, supporting personal and professional advancement.
Work environment and culture
The company promotes a people-first, inclusive culture with awards for best workplaces and company culture, emphasizing diversity, equity, inclusion, and community support in a modern work environment.
Company information
Concentrix is a global organization recognized for its workplace culture and career growth opportunities, focusing on client service and operational excellence.
Job location and travel
This is a remote position based in the United States, specifically noted as work-at-home in Tennessee, with a sedentary work environment requiring computer and office equipment use.
Application process
Applications are accepted on an ongoing basis with instructions to apply online; accommodations and privacy notices are provided for applicants, including California residents.
Unique job features
The role offers unique opportunities such as access to advanced technologies, networking groups for diverse communities, wellness and mentorship programs, and participation in company-wide cultural and recognition events.
Company overview
Concentrix Limited is a global business services company specializing in customer engagement and business performance solutions. They generate revenue through a variety of services including customer care, technical support, analytics, and digital transformation for clients across multiple industries. Founded in 1983, Concentrix has grown significantly through strategic acquisitions and partnerships, becoming a leader in the BPO (Business Process Outsourcing) sector. Their focus on innovation and customer-centric solutions has positioned them as a key player in enhancing customer experiences and driving business growth for their clients.
How to land this job
Tailor your resume to emphasize your experience in managing complex client accounts, especially highlighting skills in client relationship management, contract renewal, and revenue growth as described in the Account Manager role at Concentrix Limited Company.
Highlight your proficiency with tools like Salesforce.com or similar CRM systems and your ability to work with multiple partners simultaneously, showcasing strong organizational and communication skills.
Apply through multiple channels including Concentrix's official corporate careers page and LinkedIn to maximize your chances of getting noticed for the remote Account Manager position.
Connect with current Account Managers or team members in client services at Concentrix on LinkedIn, using ice breakers such as asking about their experience with Concentrix’s partner engagement strategies or commenting on Concentrix’s awards for workplace culture to initiate a meaningful conversation.
Optimize your resume for ATS by incorporating keywords from the job description like 'partner management,' 'client relationship management,' 'revenue growth,' 'CRM,' and 'API-driven platforms' to ensure your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, apply through multiple job portals, and identify relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking effectively.
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