Job summary
Job post source
This job is directly from H-E-B
Job overview
The Mgr, Digital Service Design at H-E-B leads a team of design researchers and service designers to enhance digital customer experiences and product development.
Responsibilities and impact
The manager supports and mentors a team, collaborates with cross-functional teams, facilitates design workshops, manages resources, and drives user-centered design and service design initiatives to improve products and services.
Experience and skills
Requires 5+ years in design research or service design with leadership experience, expertise in managing teams and projects, knowledge of grocery or retail sectors, and strong interpersonal and facilitation skills.
Work environment and culture
H-E-B emphasizes a partner-owned culture focused on innovation, customer service, diversity, equity, and inclusion within a collaborative digital technology environment.
Company information
H-E-B is a major omnichannel retailer investing heavily in digital technology to improve customer food-related experiences and services.
Team overview
The candidate will lead a high-performing team of design research and service design professionals working closely with product teams and stakeholders.
Unique job features
The role offers the opportunity to impact product direction through user understanding and systems design, with a focus on mentoring and leadership within a growing digital organization.
Company overview
H-E-B, a Texas-based supermarket chain, is renowned for its wide range of grocery products, including fresh produce, meat, dairy, and bakery items. Founded in 1905, the company has grown to operate over 400 stores across Texas and Mexico, generating revenue through retail sales and private label products. H-E-B is known for its strong community involvement and innovative practices, such as the introduction of curbside pickup and home delivery services. The company’s commitment to quality and customer service has made it a beloved brand in the regions it serves.
How to land this job
Position your resume to highlight leadership in design research and service design, emphasizing your experience managing teams and driving product strategy in digital environments.
Focus on showcasing your ability to mentor and grow design professionals, your expertise in facilitating design workshops, and your skill in stakeholder alignment and cross-functional collaboration.
Apply through multiple platforms including H-E-B's corporate careers site and LinkedIn to maximize your application visibility and ensure you cover all official channels.
Connect with current H-E-B Digital Service Design team members on LinkedIn, using ice breakers like commenting on recent H-E-B digital initiatives or asking about their experience working on grocery retail digital projects.
Optimize your resume for ATS by incorporating keywords from the job description such as 'service design,' 'design research,' 'stakeholder alignment,' 'design workshops,' and 'cross-functional collaboration' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job portals, and find LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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