Job summary
Job post source
This job is directly from AppFolio
Job overview
The Billing Specialist at AppFolio is responsible for managing complex billing operations and driving process improvements to enhance customer experience and operational efficiency within the finance team.
Responsibilities and impact
The role involves acting as the primary billing contact, maintaining stakeholder relationships, leading billing workflow improvements, managing cross-functional projects, providing billing performance insights, implementing automation, resolving escalated issues, and supporting financial closing procedures.
Compensation and benefits
The salary range is $52,800 to $66,000, with compensation based on skills, education, and experience. Full-time employees are eligible for benefits and discretionary bonuses as part of a comprehensive total rewards package.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, 3 years in billing or accounts receivable, proficiency with SaaS software like Salesforce and Zuora, strong billing knowledge, excellent organizational and communication skills, and proficiency in Microsoft Office and Google Suite. Preferred qualifications include SaaS subscription billing experience, AI software familiarity, and project leadership experience.
Career development
AppFolio offers growth opportunities through a high-performance culture, coaching, mentorship, and skill development with best-in-class leaders.
Work environment and culture
AppFolio fosters a diverse, inclusive, and innovative culture with a flexible hybrid work environment that emphasizes connection, collaboration, and impact.
Company information
AppFolio is a technology leader in real estate software, providing an innovative platform that enhances operational efficiency and community connection for its customers.
Job location and travel
The job location details are available on AppFolio's website, supporting a hybrid work model that balances flexibility and collaboration.
Unique job features
The role includes leading transformative initiatives in billing through automation and process optimization, contributing to strategic projects, and enhancing the customer billing experience.
Company overview
AppFolio is a leading provider of cloud-based software solutions tailored for property management and legal industries. Founded in 2006, the company offers comprehensive tools for property managers to streamline operations, enhance tenant services, and manage finances, while its legal practice management software aids law firms in case management and billing. AppFolio generates revenue through subscription fees and value-added services. Significant milestones include its IPO in 2015 and continuous innovation in AI-driven features, making it a key player in its sectors.
How to land this job
Position your resume to highlight your expertise in billing operations, customer service, and process optimization, emphasizing your ability to manage complex billing workflows and drive automation initiatives.
Focus on showcasing your experience with SaaS billing software such as Salesforce, Zuora, or Netsuite, along with your skills in data accuracy, communication, and cross-functional collaboration as outlined in the job description.
Apply through multiple channels including AppFolio’s corporate careers site and LinkedIn to maximize your application’s visibility and increase your chances of being noticed.
Connect with current employees in AppFolio’s finance or billing teams on LinkedIn; start conversations with ice breakers like commenting on recent AppFolio innovations in real estate tech or asking about their experience working on billing transformation projects.
Optimize your resume for ATS by incorporating keywords from the job description such as 'billing workflows,' 'automation,' 'SaaS software,' 'customer service,' and 'process optimization' to pass initial screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and discover LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and skill enhancement.
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