Job summary
Job post source
This job is directly from Upstart
Job overview
The Senior Customer Contact Specialist at Upstart will handle escalated customer inquiries and provide expert support, contributing to the company's mission of expanding access to affordable credit.
Responsibilities and impact
Daily responsibilities include responding to borrower inquiries, managing escalations, ensuring compliance with regulations, and developing communication materials as needed.
Compensation and benefits
The anticipated annual base salary for this position is $51,500, along with comprehensive benefits including medical, dental, vision coverage, 401(k) matching, and various employee support programs.
Experience and skills
Candidates should have at least 3 years of customer service experience, with a focus on handling complex inquiries, strong communication skills, and the ability to manage multiple tasks effectively.
Career development
Opportunities for professional growth may include advancing within the customer service team and developing expertise in financial services and customer relations.
Work environment and culture
Upstart promotes a digital-first work environment, valuing diversity and inclusion, and offers a supportive culture with various employee engagement activities.
Company information
Upstart is an AI lending marketplace that partners with banks and credit unions to enhance credit access, known for its automated loan approval process and commitment to diversity.
Team overview
The candidate will join a multi-skilled team of specialists focused on customer inquiries and escalations, fostering collaboration through regular in-person sessions in Columbus, OH.
Job location and travel
This position is based in Columbus, OH, with remote work options and required in-office collaboration sessions multiple times a month.
Application process
Interested candidates should apply through Upstart's website, ensuring to provide necessary documentation and accommodations if needed.
Unique job features
This role offers unique opportunities to contribute to process development and engage in diverse communication channels as strategies evolve.
Company overview
Upstart is a financial technology company that leverages artificial intelligence and machine learning to offer personal loans and other credit products. They make money by partnering with banks and credit unions to provide these loans, earning fees for facilitating the lending process. Founded in 2012 by ex-Googlers, Upstart has pioneered the use of non-traditional variables such as education and employment history to assess creditworthiness, aiming to improve access to affordable credit. The company's innovative approach has positioned it as a disruptor in the lending industry.
How to land this job
Position your resume to highlight your customer service experience, particularly in handling escalated inquiries, as this is a key requirement for the Senior Customer Contact Specialist role at Upstart.
Emphasize your ability to manage complex situations, demonstrate compliance expertise, and showcase your strong communication skills, as these will resonate well with Upstart's mission and the responsibilities of the position.
Apply through multiple platforms, including Upstart's corporate website and LinkedIn, to broaden your chances of being noticed for this role.
Connect with individuals in Upstart's customer service division on LinkedIn to gather insights about the role and the company culture; consider ice breakers like asking about their experience at Upstart or discussing their views on the company's mission.
Optimize your resume for ATS by incorporating keywords from the job description such as 'escalation inquiries,' 'customer experience,' and 'loan processing,' ensuring your application makes it through initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process by tailoring your resume, identifying the best application channels, and helping you connect with relevant professionals on LinkedIn, allowing you to focus on your job search effectively.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.