Licensed Crisis Counselor - Fully Remote in Allentown, PA
REMOTEPosted 30+ days ago
Job summary
Job post source
This job is directly from Protocall Services, Inc.
Job overview
The Licensed Crisis Counselor role at Protocall Services, Inc. involves providing telephonic crisis intervention and emotional support to individuals in distress, playing a critical role in mental health crisis management.
Responsibilities and impact
The counselor will engage with callers experiencing emotional distress, assess risk, provide resources and referrals, develop safety plans, and maintain confidentiality in a HIPAA-compliant remote workspace while multitasking in a fast-paced environment.
Compensation and benefits
The position offers comprehensive medical, dental, and life insurance, a 401(k) with company match, short- and long-term disability coverage, an Employee Assistance Program, paid time off up to 4 weeks in the first year, and a company-matched student loan repayment program.
Experience and skills
Candidates must have an MSW, PsyD, PhD, or a related behavioral health master's degree with clinical emphasis, hold an active PA license (PSW, LPC, LCSW, or LP), and have at least one year of direct behavioral health or social services experience.
Career development
The role includes opportunities for career growth and advancement, supported by an intensive six-week paid virtual cohort training program to develop crisis care skills.
Work environment and culture
Protocall Services is a remote-first organization valuing diversity, integrity, confidentiality, and professionalism, operating 24/7/365 with a supportive and award-winning workplace culture.
Company information
Protocall Services, Inc. is a national leader in crisis intervention, serving the U.S. and Canada with telephonic support for mental health organizations and recognized as a top workplace in healthcare.
Team overview
Candidates will join a fully integrated, remote team of professionals providing crisis intervention services across select U.S. states and Canada.
Job location and travel
This is a fully remote position requiring residence in Pennsylvania with a secure, HIPAA-compliant home workspace and stable wired internet connection.
Unique job features
The job features a unique six-week paid cohort training program, a fully remote work model, and the responsibility of being a telephonic first responder in high-pressure crisis situations.
Company overview
ProtoCall Services is a leading provider of behavioral health crisis intervention services, offering 24/7 telephonic support to individuals experiencing mental health crises. They generate revenue through contracts with universities, community mental health centers, and other healthcare organizations that require round-the-clock crisis support for their clients. Founded in 1992, ProtoCall has a long history of leveraging technology and clinical expertise to deliver immediate, compassionate care, making them a critical partner in the mental health landscape.
How to land this job
Position your resume to highlight your licensure in PA (PSW, LPC, LCSW, or LP) and your direct experience in behavioral health or social services, emphasizing your crisis intervention skills and ability to work remotely with HIPAA compliance.
Emphasize your educational background in behavioral health, such as an MSW, PsyD, PhD, or accredited M.A./M.S. degrees, and your experience managing high-pressure telephonic crisis calls with empathy and professionalism.
Apply through multiple channels including Protocall Services' corporate careers page and LinkedIn to maximize your application visibility and ensure you meet all submission requirements.
Connect on LinkedIn with current crisis counselors or team members at Protocall Services, using ice breakers like asking about their experience with the cohort training program or how they manage remote work challenges in crisis counseling.
Optimize your resume for ATS by including keywords from the job description such as 'crisis intervention,' 'HIPAA compliance,' 'behavioral health licensure,' 'telephonic counseling,' and 'remote work proficiency' to pass initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple platforms, and identifying LinkedIn connections, allowing you to focus your energy on preparing for interviews and developing your crisis counseling skills.
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