Job summary
Job post source
This job is directly from Chico's FAS, Inc.
Job overview
The Technician II, Operations role at Chico's FAS, Inc. provides advanced technical support to computer system users and ensures the health and availability of eCommerce and Distribution Center systems.
Responsibilities and impact
The technician responds to user inquiries, monitors system performance, manages critical event escalations, and collaborates with internal teams to maintain system operations and resolve technical issues.
Experience and skills
The position requires a High School Diploma or GED with preferred Associate degree in Computer Science, 1+ years experience with Windows 10, Office 365, PC and laptop hardware, and intermediate knowledge of Windows, Apple MAC, networking, and ticket-based systems; certifications like A+ are required, with Server+, Network+, MCP, MCSA, MCSE, or CCNA preferred.
Work environment and culture
Chico's FAS, Inc. values diversity and equal opportunity, fostering a reliable and collaborative work environment with a focus on meeting project deliverables.
Company information
Chico's FAS, Inc. operates approximately 1,300 boutiques and outlets across the U.S. with a strong online presence and employs nearly 16,000 associates committed to excellence.
Unique job features
This role supports 24x7 Network Operations Center monitoring and manages urgent event escalations, distinguishing it with critical operational responsibilities.
Company overview
Chico's FAS is a leading American women's clothing and accessories retailer, operating under the brands Chico's, White House Black Market, and Soma. The company generates revenue through the sale of apparel, accessories, and intimate wear, primarily targeting women over 30. Founded in 1983, Chico's has a rich history of expanding its brand portfolio and enhancing its customer experience through personalized styling and loyalty programs. The company is headquartered in Fort Myers, Florida, and is known for its commitment to quality and customer service.
How to land this job
Position your resume to highlight your technical support experience, focusing on Windows 10, Office 365, PC and laptop hardware, and network printer support as these are key for the Technician II role at Chico's FAS, Inc.
Emphasize your ability to manage urgent and high severity events, collaborate with teams, and use ticket-based tracking systems, reflecting the responsibilities of monitoring and escalating critical infrastructure issues.
Apply through multiple channels including Chico's FAS corporate careers site, LinkedIn, and other job boards where this position is posted to maximize your application visibility.
Connect on LinkedIn with IT operations or network support professionals at Chico's FAS, using ice breakers like commenting on recent company tech initiatives or asking about their experience supporting Chico’s eCommerce systems.
Optimize your resume for ATS by including keywords such as 'technical support,' 'Windows 10,' 'Office 365,' 'network operations,' 'ticketing system,' and certifications like A+, Server+, or Network+ to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume submissions, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking.
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