Job summary
Job post source
This job is directly from Messenger LLC.
Job overview
The Technical Support Specialist at Messenger LLC provides primary technical support and training to clients, impacting customer satisfaction and operational efficiency.
Responsibilities and impact
The role involves troubleshooting technical issues, delivering excellent customer service, supporting software and hardware, managing multiple tasks, and collaborating with the team.
Experience and skills
Requires a high school diploma or equivalent, technical computer skills, and preferably help desk experience; strong communication and organizational skills are essential.
Company information
Messenger LLC is a leading supplier of stationery supplies and keepsakes to the funeral industry.
Company overview
Messenger is a messaging platform developed by Meta Platforms, originally launched as Facebook Messenger in 2011 after being separated from the main Facebook app. The company generates revenue primarily through advertising, business messaging solutions, and integration with Meta's broader ecosystem, including WhatsApp and Instagram. Messenger has played a significant role in Meta's strategy to dominate social communication, introducing features like end-to-end encryption, chatbots, and payment services. Candidates should be aware of Messenger's focus on privacy enhancements, cross-app messaging, and its ongoing evolution as part of Meta's family of apps.
How to land this job
Tailor your resume to highlight your technical troubleshooting skills and your experience providing customer support, emphasizing patience and clear communication as key strengths.
Focus on demonstrating your familiarity with common software and hardware related to technical support roles, along with your ability to manage multiple tasks efficiently and work well in a team environment.
Apply through multiple channels including Messenger's corporate website and LinkedIn to maximize your application visibility and ensure your resume reaches the right recruiters.
Connect with current Technical Support Specialists or team members at Messenger on LinkedIn to learn more about the role and company culture; use ice breakers like commenting on recent company updates or asking about their favorite part of working at Messenger.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'troubleshooting,' 'customer service,' 'help desk,' and 'time management' to pass initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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