Job summary
Job post source
This job is directly from InfiCare Inc.
Job overview
The Help Desk Technician role at InfiCare Inc. serves as the first point of contact for resident and public inquiries, ensuring efficient issue resolution and positive support experiences.
Responsibilities and impact
The technician will log and categorize queries using Salesforce or Jira, collaborate with technical teams to triage and resolve issues, minimize hold times, escalate unresolved cases, maintain clear documentation, and improve responsiveness and call handling processes.
Experience and skills
Candidates need experience in customer-facing technical support or contact centers, knowledge of Salesforce or Jira, strong communication and troubleshooting skills, and the ability to work in a fast-paced environment; experience with government or public-sector support and ITIL/service desk processes is preferred.
Company overview
InfiCare Inc. is a technology solutions provider specializing in IT staffing, healthcare IT, and digital transformation services. They generate revenue by offering staffing solutions, managed IT services, and consulting to various industries, including healthcare, finance, and government sectors. Founded in 2001, InfiCare has grown to become a trusted partner for many organizations by delivering tailored solutions that enhance operational efficiency and drive innovation. Their commitment to quality and customer satisfaction has established them as a reputable player in the tech industry.
How to land this job
Position your resume to highlight your experience in customer-facing technical support roles and your proficiency with CRM or ticketing platforms like Salesforce and Jira, even if you received training on them.
Emphasize your ability to manage high-volume support environments, your strong communication and active listening skills, and your ownership mindset to demonstrate adaptability and problem-solving capabilities.
Apply through multiple channels including InfiCare Inc.'s corporate careers page, LinkedIn job postings, and other job boards where the Help Desk Technician role is listed to maximize your visibility.
Connect with current employees in InfiCare's technical support or customer service divisions on LinkedIn, using ice breakers such as asking about their experience with InfiCare's support tools or commenting on recent company initiatives in public sector support.
Optimize your resume for ATS systems by including keywords from the job description such as 'Salesforce,' 'Jira,' 'customer-facing support,' 'issue triage,' and 'call abandonment reduction' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn connections, allowing you to focus your time on preparing for interviews and networking.
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