Job summary
Job post source
This job is directly from Service Transport Inc.
Job overview
The Customer Service Representative at Service Transport Inc. plays a vital role in supporting customer interactions and operational efficiency within the logistics and transportation industry.
Responsibilities and impact
The role involves answering calls, responding to emails, entering orders and quotes, following up with customers, assisting with data updates, supporting sales efforts, and maintaining customer rapport in a fast-paced environment.
Compensation and benefits
The position offers an hourly wage of $18.00 to $22.00 based on qualifications, with employer-paid majority of insurance costs including dental, health, and vision insurance.
Experience and skills
Candidates must have at least 3 years of customer service experience in logistics/transportation, type 40 WPM with 99% accuracy, and manage multiple customer websites; inside sales experience is a plus.
Career development
The company emphasizes employee development and maintaining high industry standards, suggesting opportunities for growth within the logistics customer service field.
Work environment and culture
Service Transport Inc. fosters a positive, energetic, and productive work environment focused on customer needs and teamwork in a fast-paced 24/7 operation.
Company information
Service Transport Inc. is a logistics and transportation company based in Greer, SC, dedicated to high standards and customer satisfaction in the industry.
Team overview
The candidate will join the Customer Service team reporting to the Customer Service Manager, working closely with dispatch, sales, and management.
Job location and travel
The job is located in Greer, SC and requires in-person work during day and morning shifts, 40 hours per week.
Application process
Applicants are instructed to send their resume to Steven Keller for consideration.
Unique job features
The role includes unique tasks such as mailing customer giveaways and occasional customer outings after work, highlighting a customer-focused and engaging work environment.
Company overview
Service Transport is a logistics company specializing in the transportation of liquid bulk chemicals across the United States. They generate revenue by providing safe, reliable, and efficient trucking services to a wide range of industries, including chemical manufacturing and distribution. Founded in 1965, Service Transport has grown significantly over the decades, expanding its fleet and service offerings to meet the evolving needs of its clients. The company is known for its commitment to safety, regulatory compliance, and customer satisfaction, making it a trusted partner in the logistics industry.
How to land this job
Tailor your resume to emphasize at least 3 years of customer service experience specifically in the logistics or transportation industry to meet the core requirement of Service Transport Inc.
Highlight your ability to multitask efficiently, such as managing calls, emails, and order entry simultaneously, and your proficiency in typing at least 40 words per minute with high accuracy.
Apply through multiple platforms including Service Transport Inc.'s corporate career page and LinkedIn to maximize your chances of being noticed for the Customer Service Representative role.
Connect on LinkedIn with current employees in the Customer Service or Sales divisions at Service Transport Inc., using ice breakers like asking about their experience handling fast-paced logistics challenges or inquiring about tips for excelling in a 24/7 operational environment.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'logistics,' 'order entry,' 'multi-tasking,' and 'inside sales experience' to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume for ATS, and identify LinkedIn contacts to network with, so you can focus your energy on preparing for interviews and follow-ups.
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