Job summary
Job post source
This job is directly from Encore
Job overview
The Event Operations Manager at Encore oversees floor operations to ensure service excellence, focusing on customer service, staff leadership, and performance management.
Responsibilities and impact
Daily responsibilities include managing technician workflow, supervising team members, ensuring client satisfaction, and maintaining inventory control while promoting a positive working environment.
Compensation and benefits
The salary range for this position is $68,640.00 - $75,000.00, with potential for overtime, bonuses, and comprehensive benefits options.
Experience and skills
Candidates should have a high school diploma (bachelor's preferred), 4+ years of audio-visual and customer service experience, and 2+ years in a supervisory role, along with technical knowledge of audio-visual equipment.
Career development
There are opportunities for professional development and training to enhance business acumen and technical knowledge within the company.
Work environment and culture
Encore promotes a welcoming culture that values inclusivity and celebrates individual strengths and differences.
Company information
Encore is known for its expertise in event technology and services, operating in hotel and convention center environments to deliver high-quality audio-visual experiences.
Team overview
The team consists of technicians and operational support staff, focusing on collaboration and professional development to enhance service delivery.
Job location and travel
The position is based in a hotel/convention center environment, requiring flexibility for irregular hours, including weekends and holidays, and potential travel between locations.
Application process
Candidates should prepare necessary documentation and follow specific application instructions as outlined in the job posting.
Unique job features
This role offers unique opportunities to work with high-end audio-visual equipment and to engage in diverse event settings.
Company overview
Encore is a leading provider of live entertainment booking services, connecting event organizers with a wide array of performers, including musicians, bands, and DJs. They generate revenue by facilitating bookings and taking a commission from each transaction, ensuring a seamless experience for both clients and artists. Founded in 2014, Encore has grown rapidly, leveraging technology to streamline the booking process and expand its network. Key milestones include securing significant funding and partnerships, which have bolstered its market presence and service offerings.
How to land this job
Position your resume to showcase your expertise in managing floor operations, emphasizing your customer service skills, staff leadership, and performance management experience, as these are critical for the Event Operations Manager role at Encore.
Highlight your experience in audio visual and hospitality, particularly any supervisory roles you've held, to align with the job's requirements for leadership and team management.
Apply through multiple channels, including Encore's corporate site and LinkedIn, to broaden your reach and visibility for the Event Operations Manager position.
Connect with professionals in the event technology division at Encore on LinkedIn to gather insights about the position and company culture; potential ice breakers could include asking about their journey in the industry or discussing recent projects they were involved in.
Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'customer service,' 'inventory control,' and 'staff leadership,' to increase the chances of your application being seen by hiring managers.
Utilize Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume, identifying the best application channels, and suggesting relevant LinkedIn connections, allowing you to focus more on your job search.
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