Job summary
Job post source
This job is from a recruiting firm hiring for a separate company, as the description references NC DOT and state government but the company listed is Largeton Group which appears to be a staffing or consulting firm.
Job overview
The GIS Analyst/Help Desk Support role involves providing technical GIS assistance and help desk support primarily for NC DOT, impacting GIS operations and user support within the state government.
Responsibilities and impact
The role requires managing GIS support tickets, troubleshooting GIS issues using ArcGIS Pro and ArcGIS Online, delivering customer service to end-users, collaborating with team members, and maintaining support documentation.
Experience and skills
Candidates need at least 3 years of GIS analyst or help desk support experience, with a preference for those having prior NC State Government experience and local residency.
Job location and travel
The position is remote but specifically supports the NC Department of Transportation and state government stakeholders.
Company overview
Largeton Group appears to be a company based in Richmond, VA, involved in hiring for roles such as Program Manager, indicating a focus on professional staffing or consulting services. The company likely generates revenue by connecting skilled professionals with organizations in need of specialized expertise, potentially in areas like project management or innovation. While specific historical or operational details are not provided, its activity in recruitment suggests a role in workforce solutions or talent acquisition.
How to land this job
Position your resume to emphasize your 3+ years of GIS analyst and help desk support experience, highlighting your proficiency with ArcGIS Pro, ArcGIS Online, and enterprise ticketing systems like ServiceNow.
Focus on showcasing your strong verbal communication skills and customer service abilities, as these are key for providing technical assistance and resolving user issues effectively.
Apply through multiple channels including Largeton Group's corporate careers page and LinkedIn to maximize your application's visibility for this remote NC DOT role.
Connect on LinkedIn with current GIS Unit members or help desk staff at Largeton Group or NC DOT; start conversations by asking about their experience with GIS projects or how they manage support tickets efficiently.
Optimize your resume for ATS by incorporating keywords from the job description such as 'ArcGIS Pro,' 'ServiceNow,' 'GIS analysis,' 'help desk support,' and 'customer service' to ensure your resume passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms to apply through, and find relevant LinkedIn contacts to network with, freeing you to focus on preparing for interviews.
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