Patient First

Patient Service Representative

BETHLEHEM, PAPosted 22 days ago

Job summary

  • Job post source

    This job is directly from Patient First

  • Job overview

    The Patient Service Representative at Patient First plays a crucial role in assisting patients with registration and providing excellent customer service to ensure smooth clinic operations.

  • Responsibilities and impact

    The role involves assisting patients with kiosk use, escorting emergency patients, handling physician and nurse requests, managing billing and insurance inquiries, registering patients, collecting payments, managing cash, handling correspondence, filing documents, answering calls, maintaining supplies, cleaning, and supporting center operations.

  • Experience and skills

    Candidates must be at least 18 years old, have basic typing skills, preferably one year of clerical experience, a high school diploma or equivalent, good communication skills, ability to multitask, and physical ability to sit, stand, walk for long periods, and lift up to 25 pounds.

Company overview

Patient First is a healthcare provider specializing in urgent and primary care services. They make money by offering medical services such as walk-in urgent care, primary care, and occupational health services, which are billed to patients and insurance companies. Founded in 1981, Patient First has grown to operate numerous centers across multiple states, focusing on providing convenient, high-quality care with extended hours and on-site lab and x-ray facilities. Their commitment to patient-centered care and accessibility has established them as a trusted name in the healthcare industry.

How to land this job

  • Tailor your resume to emphasize your customer service skills, clerical experience, and ability to manage multiple tasks efficiently, as these are key for the Patient Service Representative role at Patient First.

  • Highlight your proficiency with electronic medical record systems, cash handling, and communication skills, specifically your experience in assisting patients and managing billing inquiries, to align with the job description.

  • Apply through multiple platforms including Patient First’s corporate career site and LinkedIn to maximize your application visibility and chances of being noticed.

  • Connect with current Patient Service Representatives or administrative staff at Patient First on LinkedIn; use ice breakers like commenting on their recent posts about patient care or asking about the center’s culture to start a conversation.

  • Optimize your resume for ATS by including keywords such as 'patient registration,' 'billing and insurance,' 'customer service,' 'electronic medical records,' and 'cash management' to ensure it passes initial screenings.

  • Leverage Jennie Johnson’s Power Apply feature to automate applying through various channels, tailor your resume with relevant keywords, and identify LinkedIn connections for networking, allowing you to focus more on preparing for interviews and improving your skills.

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