Job summary
Job post source
This job is directly from PuroClean
Job overview
The Dispatcher role at PuroClean is crucial for managing daily operations and ensuring excellent customer service by handling client calls and scheduling technician appointments.
Responsibilities and impact
The Dispatcher will answer client calls, schedule appointments, manage after-hours calls, update client information, respond to inquiries, make outbound calls, and maintain communication with team members to ensure efficient workflow.
Compensation and benefits
The position offers a competitive salary, performance-based bonuses, paid time off, company parties, and opportunities for advancement.
Experience and skills
Candidates need a high school diploma or equivalent, strong customer service and communication skills, multitasking ability, proficiency with basic computer programs, professionalism, self-motivation, calmness under pressure, attention to detail, and dependability.
Career development
There is an opportunity for advancement within the company.
Work environment and culture
The culture emphasizes professionalism, responsiveness, customer focus, and teamwork in a fast-paced environment.
Job location and travel
The role is office-based at PuroClean.
Company overview
PuroClean is a leading property damage restoration company that specializes in providing water, fire, mold, and biohazard remediation services. They generate revenue by offering these essential services to both residential and commercial clients, often working with insurance companies to facilitate claims. Founded in 2001, PuroClean has grown significantly, establishing a strong franchise network across North America. Known for their rapid response and professional expertise, the company emphasizes customer satisfaction and high-quality service delivery, making them a trusted name in the restoration industry.
How to land this job
Position your resume to highlight your customer service expertise, communication skills, and ability to multitask efficiently, as these are central to the Dispatcher role at PuroClean.
Emphasize your experience with scheduling, managing client calls, and coordinating with teams to showcase your organizational skills and responsiveness.
Apply through multiple platforms such as PuroClean's corporate careers page, LinkedIn, and other job boards where this position is listed to maximize your chances.
Connect on LinkedIn with current dispatchers or team members at PuroClean's operations or customer service divisions; start conversations by asking about their day-to-day challenges or expressing interest in how they manage after-hours dispatching.
Optimize your resume for ATS by including keywords from the job description like 'customer service,' 'scheduling,' 'dispatch,' 'communication,' and 'multitasking' to ensure it passes initial screenings.
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