Job summary
Job post source
This job is directly from Modern Aviation
Job overview
The Operations Manager at Modern Aviation oversees the safety, productivity, and operational efficiency of the FBO Line and Customer Service Departments, ensuring coordination and communication to enhance service and profitability.
Responsibilities and impact
The role involves managing supervisors and operational staff, developing safe and efficient site procedures, recruiting and training employees, conducting performance reviews, organizing communications, handling emergency responses, leading service delivery, maintaining customer relations, ensuring safety and compliance, managing vendor relationships, overseeing maintenance and fuel quality, and completing required reporting.
Compensation and benefits
The company offers employee medical insurance, life insurance, disability coverage, paid time off, holidays, HSA funding, 401k match, and optional benefits including buy-up medical, dental, vision, flexible spending accounts, and additional life insurance.
Experience and skills
Candidates need a bachelor's degree or 5-10 years of progressive FBO management experience, a valid driver's license, strong interpersonal and communication skills, and customer relations ability; preferred qualifications include business management knowledge, Microsoft Office proficiency, NATA certification, ramp operations experience, and leadership skills.
Work environment and culture
Modern Aviation promotes a safe, positive, and engaging work environment with emphasis on safety culture, employee engagement, and compliance with company policies.
Company information
Modern Aviation is a private equity-backed platform company focused on acquiring and improving fixed-based operator (FBO) locations since 2018, with strong growth and capital for expansion.
Team overview
The Operations Manager reports to the General Manager and supervises FBO Line Supervisors, Customer Service Supervisors, and other operational employees.
Application process
Applicants must send a cover letter and resume to careers@modern-aviation.com and complete the Predictive Index Assessment via the provided link.
Unique job features
The job includes unique responsibilities such as overseeing fuel quality control, conducting accident investigations, and acting as a liaison with the airport community, with exposure to a dynamic and safety-critical aviation environment.
Company overview
Modern Aviation is a growing company specializing in the acquisition and operation of fixed-base operators (FBOs) at airports across North America. They provide a range of services including fueling, hangaring, maintenance, and concierge services for private and business aviation customers. The company generates revenue through service fees and fuel sales, leveraging strategic locations to attract high-end clientele. Founded in 2017, Modern Aviation has rapidly expanded its footprint by acquiring established FBOs, positioning itself as a significant player in the aviation services industry.
How to land this job
Position your resume to highlight leadership and operational management experience, focusing on coordinating multiple departments and improving operational efficiency in aviation or related industries.
Emphasize skills in safety management, customer service excellence, staff recruitment and training, and the ability to manage both direct and indirect reports effectively.
Apply through Modern Aviation's corporate careers page, LinkedIn job postings, and the specified email address careers@modern-aviation.com to maximize application reach.
Connect on LinkedIn with current employees in the Operations or General Management teams at Modern Aviation; use ice breakers like commenting on their recent company growth or asking about the company culture and operational challenges.
Optimize your resume for ATS by including keywords such as 'FBO management,' 'safety procedures,' 'customer service,' 'staff training,' 'operational efficiency,' and 'incident response' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, saving time and increasing your chances at Modern Aviation.
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