Job summary
Job post source
This job is directly from St. Charles Community College
Job overview
The Service Center Representative at St. Charles Community College serves as the first point of contact for incoming calls, providing information and directing inquiries to appropriate departments, supporting student services.
Responsibilities and impact
The role involves answering the main phone line promptly, providing accurate college information, directing calls, maintaining records, handling inquiries, supporting administrative tasks, and maintaining confidentiality.
Experience and skills
Candidates must have a high school diploma or equivalent, excellent communication and organizational skills, and the ability to multitask; some college coursework and prior customer service or educational experience are preferred.
Work environment and culture
The college values diversity and is committed to student success, serving a diverse student population in a supportive educational environment.
Company information
St. Charles Community College is located near St. Louis in St. Charles County, focusing on student success and diversity with a growing student body.
Job location and travel
The position is based at St. Charles Community College near St. Louis, Missouri.
Company overview
St. Charles Community College (SCC) is a public community college located in Cottleville, Missouri, offering a wide range of associate degrees, certificates, and continuing education programs. The college generates revenue through tuition fees, state funding, and grants. Established in 1986, SCC has grown significantly, now serving over 10,000 students annually with a commitment to providing accessible, affordable education and fostering community engagement. Key facilities include modern classrooms, a library, and specialized labs, supporting both academic and vocational training.
How to land this job
Tailor your resume to highlight your communication skills, customer service experience, and ability to manage high call volumes efficiently, as these are key for the Service Center Representative role at St. Charles Community College.
Emphasize your organizational skills, attention to detail, and any experience with handling confidential information, as well as familiarity with educational environments if applicable.
Apply through multiple channels including the St. Charles Community College official careers page, LinkedIn, and other job boards where the position is posted to maximize your visibility.
Connect with current employees in the Student Services Department on LinkedIn; use ice breakers like asking about their experience working with diverse student populations or inquiring how the department handles high call volumes during peak times.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'communication skills,' 'call center,' 'student services,' and 'confidentiality' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, identifying multiple application channels, and finding LinkedIn connections, allowing you to focus more on preparing for interviews and networking.
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