Baker Donelson

IT Support Specialist - Princeton or Metropark (Iselin) New Jersey

PRINCETON, NJPosted a month ago

Job summary

  • Job post source

    This job is directly from Baker Donelson.

  • Job overview

    The IT Support Specialist at Baker Donelson provides tier 2/3 technical support to ensure efficient use of computing resources and resolve user issues across the firm's Princeton or Metropark offices.

  • Responsibilities and impact

    The role involves second level support for applications and hardware, troubleshooting and resolving issues, providing desk-side training, supporting meetings and video conferences, documenting issues, and acting as a subject matter expert on software applications.

  • Experience and skills

    Candidates need at least two years of user support experience, preferably in a law firm, with skills in Microsoft Office, Windows, and legal applications; technical certifications like A+ and MCP are a plus.

  • Work environment and culture

    Baker Donelson values customer service, professionalism, and equal opportunity employment, fostering a supportive and inclusive work environment.

  • Company information

    Baker Donelson is a law firm with multiple offices including Princeton and Metropark, focusing on legal services and technology support for its staff.

  • Job location and travel

    The position is located in either the Princeton or Metropark (Iselin), New Jersey offices, with possible travel for rollouts and additional support.

  • Application process

    Applicants must submit a resume and have authorization to work in the US; only selected candidates will be contacted for further steps.

  • Unique job features

    The job includes unique responsibilities such as acting as a subject matter expert on software, proactive user support, and involvement in hardware and application pilots.

Company overview

Baker Donelson is a prominent law firm offering a wide range of legal services across multiple industries, including healthcare, financial services, and real estate. They generate revenue through client fees for legal representation, advisory services, and litigation support. Founded in 1888, the firm has grown significantly, now boasting over 700 attorneys and public policy advisors in more than 20 offices across the Southeastern United States and Washington, D.C. Their commitment to client service and innovation has earned them numerous accolades, making them a reputable choice for legal careers.

How to land this job

  • Tailor your resume to highlight your experience in tier 2/3 IT support, emphasizing your skills in troubleshooting, hardware and software support, and customer service, especially in high-pressure environments like law firms.

  • Focus on showcasing your proficiency with Microsoft Office 365, Windows 10/11, and legal-specific applications such as NetDocuments, Draftable, Litera Innova, and Microsoft Teams, as these are key tools mentioned in the job description.

  • Apply through multiple platforms including Baker Donelson's official careers page, LinkedIn, and other job boards where this position is posted to maximize your application visibility.

  • Connect with current IT Support Specialists or IT team members at Baker Donelson on LinkedIn; start your message by complimenting their expertise or asking about their experience supporting legal technology, or mention your enthusiasm for contributing to a top law firm's IT operations.

  • Optimize your resume for ATS by incorporating exact keywords from the job description such as 'tier 2/3 support,' 'Microsoft Office 365,' 'NetDocuments,' 'troubleshooting,' and 'customer service,' ensuring your resume passes automated screenings.

  • Use Jennie Johnson's Power Apply feature to automate tailored resume submissions across multiple platforms and identify relevant LinkedIn contacts for networking, freeing up your time to prepare for interviews and skill enhancement.

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