Job summary
Job post source
This job is directly from City of Sacramento
Job overview
The Information Technology Trainee role at City of Sacramento involves supporting daily IT operations and troubleshooting to ensure smooth system functionality while gaining experience in various IT specialties.
Responsibilities and impact
The trainee will respond to service requests, troubleshoot hardware, software, and network issues, perform system maintenance, install and upgrade IT equipment, document support activities, assist with onboarding and training, and collaborate with IT and other departments to improve processes.
Experience and skills
Candidates should have familiarity with troubleshooting, problem-solving skills, organizational and collaboration abilities, strong documentation skills, and a proactive learning attitude; industry certifications like CompTIA A+, CCNA, or Microsoft Certified are desired but not mandatory.
Career development
This is a one-year trainee position designed as an entry point into IT career paths such as Programmer, IT Support Specialist, or GIS Specialist, with opportunities to advance to higher levels upon demonstrating competence.
Work environment and culture
The role involves working under close supervision within established policies, with potential for intermittent remote work approved by supervisors, requiring residence in the Sacramento region or ability to report on-site quickly.
Company information
City of Sacramento is a municipal government entity providing public services, with an IT department focused on supporting city operations through technology solutions.
Team overview
The trainee will work closely with IT team members and other departments, receiving immediate supervision from higher-level staff.
Job location and travel
The position requires physical presence in the Sacramento region with possible intermittent remote work, emphasizing the need to report to a City of Sacramento worksite as needed.
Unique job features
This trainee role offers a structured career development path into multiple IT specialties within a government setting, with hands-on experience and close mentorship.
Company overview
The City of Sacramento is the capital of California, providing a wide range of municipal services including public safety, utilities, transportation, and community development. The city generates revenue through taxes, fees, and state and federal funding. Key historical points include its founding during the California Gold Rush and its role as a major transportation hub. Today, Sacramento focuses on sustainable growth, economic development, and enhancing the quality of life for its residents.
How to land this job
Position your resume to highlight your foundational knowledge in troubleshooting hardware, software, and network issues, emphasizing your customer-focused approach and problem-solving skills relevant to the City of Sacramento's IT Trainee role.
Emphasize your ability to perform system maintenance, install and configure IT equipment, document support requests clearly, and work collaboratively within teams to improve processes and implement long-term solutions.
Apply through multiple platforms including the City of Sacramento's official careers page and LinkedIn to maximize your application visibility for the IT Trainee position.
Connect with current IT department employees at City of Sacramento on LinkedIn, using ice breakers like commenting on recent city technology initiatives or asking about their experience transitioning from trainee to specialist roles.
Optimize your resume for ATS by incorporating keywords from the job description such as 'troubleshooting,' 'system maintenance,' 'network connectivity,' 'documentation,' 'collaboration,' and relevant certifications like CompTIA A+ or CCNA.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple job portals, and find LinkedIn contacts for networking, allowing you to focus your energy on preparing for interviews and skill development.
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