Job summary
Job post source
This job is directly from 24 Hour Fitness
Job overview
The Sales and Service Expert at 24 Hour Fitness is responsible for delivering excellent sales and service experiences to guests and members, focusing on membership sales, fitness products, and member retention to drive revenue.
Responsibilities and impact
The role involves executing sales models, conducting club tours, enrolling new members, generating leads through community outreach and promotions, managing follow-ups, and enhancing member engagement and retention.
Compensation and benefits
The position offers eligibility for commission plans tied to sales performance, incentivizing success and earning potential; other benefits are not specified.
Experience and skills
Candidates should have sales experience, preferably 1-2 years in service sales, knowledge of sales techniques, fitness industry understanding, strong communication and customer service skills, and ability to operate POS systems; a high school diploma or GED is required, with CPR/AED certification needed within 60 days of employment; a bachelor's degree and fitness or retail experience are preferred.
Work environment and culture
The company emphasizes compliance, workplace conduct, safety, and culturally sensitive service, promoting a member-centric and team-oriented environment.
Company information
24 Hour Fitness is a fitness club company focused on providing fitness products and services, emphasizing member acquisition and retention through quality service and sales.
Team overview
The Sales and Service Expert reports to the Sales and Service Manager and interacts with club members, prospective members, and vendors, without direct reports.
Job location and travel
The job is located at 1101 N Walnut Creek Drive, Mansfield, TX 76063, with a varied schedule including weekends and holidays and minimal travel for training and lead generation.
Unique job features
The job includes use of a digital kiosk for member registration, a lead management system, and participation in sales commission plans that reward performance.
Company overview
24 Hour Fitness is a leading fitness club chain that operates over 400 locations across the United States, offering a wide range of amenities including cardio and strength training equipment, group exercise classes, personal training, and more. The company generates revenue primarily through membership fees, personal training services, and the sale of fitness-related products. Founded in 1983, 24 Hour Fitness has undergone several ownership changes and expansions, including a significant acquisition by AEA Investors and Ontario Teachers' Pension Plan in 2014. The company is known for its commitment to providing accessible fitness options around the clock, catering to a diverse clientele.
How to land this job
Position your resume to highlight your sales expertise, focusing on your ability to engage customers, deliver compelling membership and service presentations, and meet or exceed sales goals at 24 Hour Fitness.
Emphasize your experience with customer service, lead generation, and member retention strategies, showcasing skills in communication, relationship building, and use of sales and membership systems.
Apply through multiple channels such as the 24 Hour Fitness corporate careers page, LinkedIn, and other job boards where the position is posted to maximize your visibility.
Connect with current Sales and Service team members or managers at 24 Hour Fitness on LinkedIn. Use ice breakers like commenting on recent club events, asking about their experience with the CARE sales model, or expressing enthusiasm for 24 Hour Fitness's member-centric approach.
Optimize your resume for ATS by incorporating keywords from the job description such as 'sales techniques,' 'member retention,' 'lead generation,' 'customer service,' 'POS system,' and 'fitness industry.' Use clear formatting and avoid graphics that ATS may not parse.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple platforms, and identifying LinkedIn contacts to network with, freeing you to focus on preparing for interviews and follow-ups.
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