Job summary
Job post source
This job is directly from Reveal
Job overview
The IT Specialist at Reveal supports the company's technology infrastructure by resolving hardware and software issues and providing technical support to employees, enhancing operational efficiency.
Responsibilities and impact
The IT Specialist will provide Tier 1 and 2 support, set up and configure devices, troubleshoot system and network problems, maintain peripherals, respond to employee technical issues, document solutions, manage IT assets, assist with user accounts, participate in IT projects, and ensure policy compliance.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, 2+ years in IT support, strong knowledge of Windows and macOS, basic networking skills, hardware troubleshooting experience, and good communication skills; certifications and familiarity with ITSM tools and cloud services are preferred.
Work environment and culture
Reveal values diversity and inclusion, promotes a collaborative and fast-paced work environment in a downtown Chicago office, and emphasizes customer service and teamwork.
Company information
Reveal is a growing tech company located in downtown Chicago, committed to innovation and employee inclusivity.
Job location and travel
The position is fully onsite at Reveal's office in downtown Chicago near major public transportation.
Unique job features
The role involves a variety of IT support tasks including on-call rotation and participation in projects like office relocations and software upgrades.
Company overview
Reveal is a technology company specializing in providing software solutions that enhance business-to-business collaboration and partnership management. Their platform focuses on enabling companies to share data securely and efficiently with their partners, thereby optimizing sales and marketing strategies. Reveal generates revenue through subscription-based services, offering various tiers of access to their platform's features. Founded in 2019, the company has rapidly grown, emphasizing the importance of leveraging data to drive mutual growth among business partners. Their innovative approach to partner ecosystems has positioned them as a key player in the collaborative software market.
How to land this job
Position your resume to emphasize your experience in Tier 1 and Tier 2 technical support, showcasing your ability to troubleshoot hardware, software, and networking issues effectively.
Highlight your skills in setting up and configuring workstations, laptops, and mobile devices, along with your familiarity with Windows and macOS operating systems and basic networking protocols like TCP/IP, DNS, DHCP, and VPN.
Apply through multiple channels including Reveal's corporate careers page and LinkedIn to maximize your chances of being noticed for this onsite IT Specialist role in Chicago.
Connect with IT department employees at Reveal on LinkedIn and start conversations by referencing recent IT projects at Reveal or asking about their experience with the help desk tools mentioned in the job description, such as ServiceNow or Zendesk.
Optimize your resume for ATS by incorporating keywords like 'technical support,' 'hardware troubleshooting,' 'networking,' 'Windows,' 'macOS,' 'ServiceNow,' and 'Office 365' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate your tailored applications, apply through all relevant portals, and identify key Reveal IT team members to network with, saving you time and increasing your job search effectiveness.
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