Job summary
Job post source
This job is directly from Andersen Corporation
Job overview
The Field Service Manager at Andersen Corporation leads field service programs and teams to support customer experience, sales, quality, and cost goals in a territory, ensuring long-term use of Andersen products and services.
Responsibilities and impact
The role involves managing field service job processes, supporting warranty and non-warranty services, maintaining KPIs for safety and quality, collaborating cross-functionally, recruiting and training contractors, negotiating contracts, and providing business development coaching and work direction.
Compensation and benefits
The position offers a salary range of $97,059 to $150,441 per year, profit sharing with a target of $3,500 annually, 401(k) with company matching, medical and dental coverage, paid time off, parental leave, and career growth opportunities.
Experience and skills
Candidates should have 5-10 years of relevant experience in fields like construction management or customer service, a bachelor's degree or equivalent preferred, and skills in negotiation, problem-solving, relationship building, and assessment; tolerance of ambiguity and training/coaching experience are nice to have.
Career development
Andersen offers career growth planning and nationwide career opportunities to support professional development.
Work environment and culture
The company culture embraces diversity and empowerment under the 'Be Orange. Be You' philosophy, fostering innovation and a supportive work environment.
Company information
Andersen Corporation is the largest window and door manufacturer in North America, headquartered in Bayport, Minnesota, recognized for workplace excellence and environmental sustainability.
Team overview
The Field Service Manager leads a team of Andersen Technicians, independent contractors, and dealer service network participants within a territory, collaborating with cross-functional teams.
Job location and travel
The position is remote, based in Maryland, with responsibilities covering a specific territory.
Unique job features
The role includes managing a diverse network of service providers, negotiating labor agreements, and contributing to product quality improvements through customer feedback.
Company overview
Andersen is a global software development company that specializes in providing custom software solutions, IT services, and consulting. Founded in 2007, Andersen has grown to serve a diverse range of industries including healthcare, finance, e-commerce, and telecommunications. The company generates revenue through project-based engagements, long-term partnerships, and dedicated development teams. Andersen is known for its commitment to quality and innovation, leveraging cutting-edge technologies to deliver robust and scalable software products. Key milestones include expanding its presence to over 10 countries and employing more than 3,000 professionals worldwide.
How to land this job
Tailor your resume to highlight leadership in field service management, emphasizing experience in territory management, customer experience improvement, and team development as outlined in the Andersen Field Service Manager role.
Focus on demonstrating skills in managing service programs, negotiating contracts, training independent contractors, and driving KPIs related to safety, quality, and cost efficiency.
Apply through Andersen Corporation’s official career website and LinkedIn to maximize your application visibility and ensure it reaches the right hiring managers.
Connect with current employees in Andersen’s field service or operations divisions on LinkedIn; use ice breakers such as commenting on Andersen’s recent awards or expressing interest in their approach to customer experience and sustainability.
Optimize your resume for ATS by incorporating keywords from the job description like 'territory management,' 'customer experience,' 'warranty service,' 'contract negotiation,' and 'team leadership' to pass automated screenings effectively.
Utilize Jennie Johnson’s Power Apply feature to automate application submissions across multiple platforms, tailor your resume for ATS, and identify relevant LinkedIn contacts, allowing you to focus more on networking and interview preparation.
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