First Citizens Bank

ServiceNow Developer - Software Asset Management (Remote)

REMOTEPosted 17 days ago

Job summary

  • Job post source

    This job is directly from First Citizens Bank

  • Job overview

    The ServiceNow Developer - Software Asset Management role at First Citizens Bank involves designing, developing, and deploying ServiceNow solutions to support IT Asset Management processes, enhancing software and hardware asset management capabilities.

  • Responsibilities and impact

    The developer will configure ITAM processes, develop and maintain ServiceNow ITAM modules, customize workflows and scripts, collaborate with stakeholders and architects, conduct code reviews, participate in Agile ceremonies, support platform upgrades, document solutions, lead design workshops, and provide on-call support during upgrades.

  • Compensation and benefits

    The base pay ranges from $102,000 to $140,000 depending on skills, experience, and location, with potential bonuses and a comprehensive benefits program detailed on the company's website.

  • Experience and skills

    Candidates need a Bachelor's degree with 6 years or a High School diploma with 10 years in analytics or related fields, ServiceNow certifications, 5+ years of hands-on ServiceNow development experience, proficiency in JavaScript and ServiceNow frameworks, strong understanding of ITAM/ITSM modules, integration experience, and excellent interpersonal skills.

  • Company information

    First Citizens Bank is a financial institution committed to competitive compensation and quality benefits, supporting associates with a comprehensive rewards program.

  • Job location and travel

    This is a remote role available across several U.S. markets, with specific pay details provided for North Carolina hires.

  • Unique job features

    The role involves working with advanced ServiceNow ITAM modules, leading design workshops, and continuous improvement in delivery practices, with opportunities to influence IT processes and collaborate cross-functionally.

Company overview

First Citizens Bank is a financial institution that provides a range of banking services including personal banking, business banking, and wealth management. They generate revenue through interest on loans, fees for services, and investment income. Founded in 1898, the bank has a long history of stability and growth, and it has expanded significantly through strategic acquisitions, including the recent acquisition of CIT Group in 2022, enhancing its commercial banking capabilities.

How to land this job

  • Tailor your resume to highlight your hands-on experience with ServiceNow development, focusing on ITAM modules such as Software Asset Management and Hardware Asset Management, and your proficiency in JavaScript, Glide APIs, and Flow Designer.

  • Emphasize your knowledge of ITIL processes, ability to customize and configure ServiceNow forms, workflows, and automation routines, and your experience collaborating with cross-functional teams to deliver scalable solutions.

  • Apply through multiple channels including First Citizens Bank's official careers page and LinkedIn to maximize your application visibility for the ServiceNow Developer role.

  • Connect with current First Citizens Bank employees in the IT Asset Management or ServiceNow development teams on LinkedIn; use ice breakers like commenting on recent ServiceNow platform upgrades or asking about their experience implementing ITAM solutions.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'ServiceNow Certified Application Developer,' 'ITAM,' 'Software Asset Management,' 'Flow Designer,' and 'JavaScript' to ensure your resume passes initial screenings.

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