Job summary
Job post source
This job is directly from Sharecare.
Job overview
The Care Advisor role at Sharecare involves assisting families in finding and hiring non-medical in-home caregivers, ensuring satisfaction throughout the caregiving process.
Responsibilities and impact
Daily responsibilities include guiding members through the caregiver search, maintaining relationships with caregivers and families, documenting interactions, and providing ongoing support after caregiver hire.
Experience and skills
Candidates must have a high school diploma, with customer service experience required and healthcare experience preferred.
Work environment and culture
The role requires a commitment to customer service and teamwork in a fast-paced, technology-driven remote environment.
Company information
Sharecare is a leading digital health company focused on unifying and managing health through a comprehensive virtual health platform.
Job location and travel
This is a remote position with shifts from Monday to Friday.
Company overview
Sharecare, Inc. is a digital health company that provides a comprehensive platform for individuals to manage all their health needs in one place. They generate revenue through a combination of subscription services, advertising, and partnerships with healthcare providers and employers. Founded in 2010 by Jeff Arnold and Dr. Mehmet Oz, Sharecare has grown through strategic acquisitions and partnerships, including the acquisition of Healthways in 2016, to expand its offerings and user base. The company focuses on personalized health solutions, leveraging technology to improve user engagement and health outcomes.
How to land this job
Position your resume to highlight your customer service experience, particularly in a healthcare setting, as this is crucial for the Care Advisor role at Sharecare.
Emphasize your exceptional communication skills, both verbal and written, as well as your ability to build relationships and provide empathetic guidance to families and caregivers.
Apply through multiple platforms, including Sharecare's corporate website and LinkedIn, to broaden your chances of being seen by hiring managers.
Connect with individuals in the CareLinx division at Sharecare on LinkedIn to gain insights about the role and express your interest in joining their team; you could mention a shared connection or ask about their experiences working at Sharecare.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'caregiver,' 'communication,' and 'healthcare experience' to enhance your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature will streamline your job application process, ensuring your resume is tailored, and you can easily find networking connections and suitable application channels.
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