Job summary
Job post source
This job is directly from Kintegra Health
Job overview
The Bilingual Customer Care Representative will be responsible for accurately recording patient information and scheduling, contributing to efficient patient care and support.
Responsibilities and impact
Daily tasks include answering calls, scheduling appointments, maintaining patient confidentiality, and providing information to patients and staff.
Compensation and benefits
Benefits include health insurance, up to $5000 in tuition reimbursement after one year, a 403B retirement plan with company contributions, paid time off, holiday pay, life insurance, and an employee assistance program.
Experience and skills
Candidates must have a high school diploma or GED, one year of clerical experience in a medical office, and proficiency in Spanish, along with excellent communication and organizational skills.
Career development
Opportunities for growth include potential advancement within the customer care team and ongoing training in medical office practices.
Work environment and culture
Kintegra Health promotes a patient-first approach, integrity, cooperation, and cultural sensitivity within a supportive team environment.
Company information
Kintegra Health is dedicated to providing quality healthcare services and values diversity and equal opportunity in its workforce.
Team overview
The team consists of customer care representatives working under the supervision of a Call Center Supervisor and Customer Care Manager, fostering a collaborative environment.
Job location and travel
The position is likely based in a medical office setting, with potential for face-to-face interactions and phone communications.
Application process
Interested candidates should prepare a resume and cover letter, with specific instructions for application submission likely provided on the company website.
Unique job features
This role offers unique opportunities to interact with diverse patient populations and contribute to improving patient care processes.
Company overview
Kintegra Health is a comprehensive healthcare organization that provides a wide range of medical services, including primary care, dental care, behavioral health, and pharmacy services. They generate revenue through patient services, government funding, and insurance reimbursements. Founded with a mission to offer accessible and affordable healthcare, Kintegra Health has a history of community-focused initiatives and partnerships aimed at improving public health outcomes. Their integrated care model emphasizes holistic patient treatment, ensuring that all aspects of health are addressed under one roof.
How to land this job
Position your resume to showcase your bilingual capabilities, emphasizing your proficiency in Spanish and your experience in customer care or medical office settings.
Highlight your organizational, problem-solving, and critical thinking skills, as these are essential for efficiently managing patient interactions and scheduling.
Apply through multiple platforms, including Kintegra Health's corporate website and LinkedIn, to maximize your chances of being noticed for the Bilingual Customer Care Representative role.
Connect with current employees in the Customer Care division at Kintegra Health on LinkedIn, and consider ice breakers such as asking about their experiences with the company culture or inquiring about the team dynamics.
Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'patient confidentiality,' 'medical office software,' and 'scheduling.'
Remember that Jennie Johnson's Power Apply feature can streamline your application process, helping you tailor your resume, find the best application channels, and identify networking opportunities at Kintegra Health.
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